Conducted interviews, trained new hires and managed daily sales operationsMaintained company RevPar, and Occupancy over the economyHandled payroll, operating, sales and travel budgetsDeveloped and implemented business strategies to acquire new business opportunities and maintained existing accountsProvided knowledge of sales and marketing materials and sources to all employeesParticipated in CHW sales and marketing trainingManaged online tools for customer feedbackEmployed CHW Capture to help create sales and marketing ideasParticipated in local Chamber and Convention and Visitor Bureau EventsTraveled throughout the states to meet with Government, Travel Agents, and Corporate accounts.Developed and continually enhanced relationships with key corporate, business, and travel industry accounts to maintain and increase market share.Maintained accurate, legible records and files to provide group history to ensure future and current quality service and enhance future prospects.Managed payroll, forecasted 30,60,90 day revenue, help put yearly operation, sales and travel budgets together

Find and create new business and sustain current client relationshipsMaintain company RevPar, and Occupancy per budgetAnalyzed Hoteligence Report Traveling to build/find/retain businessKnow my comp set and what clients are utilizing their properties and whyAttend daily sales meetings

Manage large volumes of work by reviewing participant requests for reimbursement of claims; including two of the largest FSA clients. Participated in customer benefit sits and employee enrollment meetings.Filed all 5500 tax forms for the Flexible Spending Clients.Maintain client records/files.Investigate employee claim questions/concerns.Contributed to the growth of the 2006 Champaign Small Business of the Year. Provide excellent

Manage large volumes of work by prioritizing and continuously improving efficiently while adhering to the expected timeframes within company standards and guidelines.Participated in pilot program as a provider outreach specialist.Maintained above average financial and processing accuracy.

Managed benefits, representatives/vendors, and accounts payable.Conducted new hire orientation, maintained confidential employee records/files.Handled multiple priorities such as ordering, scheduling, cooking, waiting tables, hosting guests, and consumer requests.

Monitor and troubleshoot VM, VSE, and UNIX systems simultaneously on IBM mainframeOperation of Systems SchedulersMonitor incoming and outgoing files on UNIX system.Decipher and forward errors and problems to appropriate parties.Reply to system request in a 50,000-tape library.Monitor multiple output devices (printers, fiche machines, tape drives).Performed weekly system backups.Train and help supervise new operators.Coordinate banquets for (600-800) employees and guests with venues.Organize employee functions including meals when necessary. Computer Systems Operations Specialist I,; Computing and Communications Services Office