Greets patients in a calm, professional manner, both in person and on the phone. Quickly answers questions and issues. Efficient patient scheduling. Comforts patients by anticipating anxieties and questions. Ensures availability of treatment information by retrieving and updating patient records. Verifies financial records and collects patient charges while filing and expediting third-party claims. Performs drug testing. Rooms patients and discretely gathers information and vital signs.

I was the Membership Director of a 10,000 member YMCA. I had a team of 50 people, both paid employees and volunteers. I was responsible for hiring, training, reporting to various board meetings monthly, scheduling my staff's shifts, ensuring my staff stayed current on certification requirements, reviewing and correcting timesheets, staff reviews, weekly staff bulletins, monthly staff meetings, providing excellent customer service, giving facility tours, recruiting new members, handling billing issues, daily branch monetary transaction reconciliation, opening and closing the facility, answering phones and handling any questions or issues that may arise.

I was responsible for running numerous vendor accounts, negotiating contracts, handling cost benefit analysis, finding process improvements and ways to save a goal of $2 million per year.Responsible for profitability, inventory levels, capacity planning, on-time shipping and cost control, solving shortage issues and strengthening supplier relationships.Helped lead the supplier selection process and managed the procurement of purchased services and materials.Reduced inventory costs through controlled purchasing and inventory maintenance.Identified operational improvements, process inefficiencies and enhancements and savings opportunities through gap analysis and interviews.Liaised with multiple business units' senior management and the legal department on contract issues, MSA's, NDA's, SLA's, SOW's and change orders to ensure company standards.Developed and implemented a strategy to achieve a $500,000 annual savings from transitioning the company's office products program, of which I am the Program Manager, as well as, our print vendor that I managed.Developed a strategy to achieve a $750,000 savings by transitioning our MFP program that I managed.Developed and implemented a strategy to achieve a $3.5 million annual savings for mailing, of which I was the Program Manager.Trained, coached and mentored staff to ensure a smooth adoption of our new mailing program, as well as, corporate travel program and supply program.Worked with business units to develop and implement a BPO Vendor audit methodology of 500+ vendors, as I built vendor relationships and managed programs.SME and part of a 20 member project team to develop P2P initiatives in the merge of 4 companies, establishing a joint, national purchasing and payment process.

Team Manager of 30 employees and SME who provided daily training to our vendor to refine their work and catch a multitude of processing errors, greatly decreasing costs.The lead and liaison of our BPO database. I worked hand-in-hand with senior management, underwriters, processors, loan officers and our IT department to resolve issues.Handled team mailbox where we received between 500-1200 emails daily, researching and assigning all work coming from various business units.In charge of all credit card appraisal refunds, assisted with FEMA re-inspection orders and fees, loan commitments, sent out appraisals, handled incoming adverse action correspondence, sent out denial letters, lender certifications and developed all correspondence letters for our team.Organized all team motivational events, assisted in internal auditing and led team meetings.Developed and implemented a new training program to be used company-wide, where I trained all new hire classes of processors.

Handled all dealings with our vendors and the public.Responsible for ordering and returns.All administrative duties assigned by the owner. including accounts payable.Kept all employee time card records.

Assisted a large group of IT and telemarketing professionals in which I was responsible for all travel coordination, expense reports and hiring of temporary employees.Provided the telemarketers training on outbound calling scripts.Trained all new hires on their benefits.

Worked directly with the President and Vice Presidents as the intermediary on daily phone contact with House and Senate leaders, lobbyists and the general public.Sensitively handled all confidential matters, including disciplinary proceedings, privileged communications and records.Responsible for correspondence and minutes of all high-level meetings.

Began as the Secretary/Receptionist for 60+ Sales Representatives, handling all incoming calls and also responsible for all customer contact and the assignment of sales leads.Coordinated all corporate party planning and motivational activities.Moved into the role of Consignment Specialist running the company inventory and later served as a Contract Specialist.