Lisa Graner Email and Phone Number

• Provide strategic direction to the business including future investment in emerging markets, product development and positioning, market segmentation and global distribution.• Aligning distributor capabilities for global partner support and multi-theater opportunities.• Collaborated with strategic global partners and distribution partners to develop new business opportunities and grow global partner revenue.• Generated business development through international trade shows and regional visits; collaborated with international clients and vendors on supply chain deadlines and transit times.• Improved efficiencies of support departments to achieve client key requirements.• Improved Global Partner experience through new business models and value-added service to meet business needs for global deployments.• Collaborated with strategic Distribution Partners globally to offer XaaS on marketplaces.• Monitored revenue growth and KPI’s, authored quarterly business reviews.

• Established a global service provider channel team to streamline and accelerate the growth of Manufacturers Service Provider partners.• Collaborated with Service Provider partner teams internally and externally to drive new solutions to enterprises globally. • Established, maintained and grew relationships with suppliers in regard to cost, compliant products, promotional materials, referrals and pricing strategies; created new enablement channels and collateral for account teams.• Led monthly communications to the global account leads and hosted monthly webinars.• Forecast management, overall growth in sales was 20% during tenure.

• Responsible for all government contract-related activities including contract negotiations, pricing modifications, legal compliance and contract renewal including supply chain, sourcing, pricing, product and internal account setup.• Accountable for department's expense budget including planning, organizing and implementing expenditures.• Customer contact and escalation point for orders; point of contact for AT&T Sales Leader and Account Team to drive internal and external operational efficiencies.• Forecast accuracy, management of resources for quote/project deliverables; review and submit non-standard pricing negotiations; responsible for all department sales activities including exceeding sales and margin plans.• Account Team alignment – SAP/Sales Force, drive best practices.• Managed department staff including interviewing, hiring and training, setting individual goals and objectives, job performance reviews, staff meetings and coordinating daily activities.• Contract/Procurement Interface with AT&T team, internally and externally including deal language, pricing, amendments, new projects, etc.• Drive deal structure for multi-quarter and multi-year deals.• Managed teams ordering, invoicing, logistics escalations for driving closure on delivery of information to key stake holders.• Forecast quarterly business reviews reporting.

• Delivered end-to-end management of Requests for Proposals (RFP’s) and Requests for Information (RFI’s) for opportunities greater than $500K.• Worked with Sales Account Teams to understand bid goals, coordinate all meetings and organize proposal responses; also the Contracts/Procurement Interface with the Mobility team both internally and externally.• Managed metrics for quote and invoicing quality for Mobility customers; liaison between contributors such as Product Managers, Sales, Finance, Legal, etc.• Point of communication and drive best practices, drove deal structure for multi-quarter and multi-year deals.• Accountable for driving closure on delivery of information to key stake holders, tracking of deal approvals, etc.• Provided reporting to customers as required, including Juniper Spend, Training Credits and Delivery/Order tracking.

• Sales support and forecasting for Verizon Wireline, Wireless and IT services; assist with Client quotes, RFP’s, forecast alignment for all regions.• Order tracking, customer information reporting; manage Deal Approval Process with Field Finance.• Steer non-standard pricing submissions/approval process through various hurdles.• Manage equipment logistics customer service issues invoice conflict through resolution. • New order code implementation with customer PeopleSoft Wireless Team.

• Created stewardship reports, reviewed service performance with clients monthly, developed maintenance support plans to drive revenue, coordinated preventive maintenance and managed all escalated cases to completion.• Served as the customer’s advocate to all Avaya departments and manufacturing partners to ensure that all internal offers, policies, procedures and performance expectations met client needs.• Monitored trouble ticket activity, managed long-term case investigations, responded to service-related questions and assisted in qualifying customer product interests (bringing in specialists to provide more information as needed).• Strived to decrease service interruption events, improve productivity, simplify service engagement and reduce the duration of critical service events.