Current projects include: *Product Development - data startup*Go To Market Strategy - software startup*Product Launch - cannabis edibles company

•Defined and iterated on the Customer Success strategy, processes, and practices for the SaaS platform division of O’Reilly Media (O’Reilly Safari).•Led a team of Customer Success Managers – including training and coaching the team on Customer Success best practices, technology and business trends relevant to our customers, and post-sales data analytics.•Collaborated with Data Insights, Finance, Sales, Marketing, Product, and multiple other team across the organization.•Worked closely with customers to better understand their transformational goals, analyze the value they extracted from O’Reilly Safari, and increase user engagement.

• Recruited an exceptionally talented technology team including CTO, Chief Architect, Senior Data Scientist, Senior Software Engineer, Frontend Engineer, Backend Engineer, and two Junior Engineers.• Managed technical employees along with three non-technical employees. • Developed business partnerships with media companies.• Assembled world-class experts for Advisory Board.• Led the team to produce a fast, efficient, well-designed web app based on the classifiers, ontology, and other data tools we developed.• Assisted in raising seed funding. • Recruited by and reported to the Board of Directors.

• Built a stable and productive nonprofit organization from the idea stage up. • Cultivated relationships with academia, businesses, and tech communities around the world. • Recruited highly respected Advisory Board. • Secured support from corporate and individual donors. • Spoke at numerous international, national, and regional conferences often as a keynote speaker. • Drove brand awareness campaigns through creation of hackathons, workshops, tutorials, and videos. • Supervised improvements in the technology pipeline that lead to substantial reduction in compute costs and dramatic increases in rate of both data collection and data curation.• Led the organization to produce an open digital repository that grew to petabytes of data and has been used in hundreds of researcher publications. • Recruited by the founder and reported to the Board of Directors.

• Developed business priorities, recommendations, budgets and reports for CEO and Board of Directors. • Collaborated with CEO to redesign and implement long-term strategy of the organization.• Worked to solve problems, mediate disputes, and deal with issues before they reached the CEO. • Participated in design of strategic alliances plans and managed relationships. • Designed and managed the Major Gifts program. • Facilitated internal communication to enhance company culture.• Created and implemented internal policies and procedures to improve business operations. • Spoke at international, national, and regional conferences on digital rights and internet policy. • Conceived, developed, and produced the Power of Open campaign in seven countries to champion open systems with EU parliamentarians, US legislators, media companies, content creators, and business leaders. • Promoted by and reported to the CEO.

• Advised on policy implementations in life sciences. • Built and maintained relationships with academia, foundations and other members of the science community. • Responsible for strategy around data licensing products and technology transfer products. • Managed a pipeline of science funding.• Presented at local, regional, and international conferences.• Recruited by and reported to the CEO.

• Developed and maintained relationships with key members of the science community. • Contributed to GTM strategy.• Coordinated engineering team and curation team to develop online features and functions.• Designed external messaging, including technical manuals and presentations of the bioinformatics tools and platform. • Recruited by and reported to the VP of Corporate Development, worked closely with CEO, VP of Product, and VP Engineering.