Lisa Grover Email & Phone Number

Hampton, Nh

SIAA Corporate Marketing• Marketing Communications • Content Marketing Strategies• Social Media Planning and Content• Online training and webinars• Website Management, Website Content Management• Email marketing, Online surveys, lead Insurance Agency Marketing• Insurance Agency Marketing Consulting• Insurance Agency Social Media Training• Online Marketing Training for Insurance AgentsDatabase Marketing/CRM• Microsoft Dynamics CRM implementation and training• Click Dimensions Marketing Software implementation and training

Rochester, New Hampshire

Developed and executed on corporate marketing plans, segment strategies and initiatives for all lines of business while supporting the company brand and market share objectives. Oversight of all copywriting, design, production and implementation of sales support materials, marketing collateral, and corporate advertising. Responsible for the development, maintenance and oversight of all corporate websites, search engine marketing, SEO strategy. Managed direct mail and e-Marketing programs, corporate newsletters, advertisements. Public Relations, corporate events and trade shows.

Dover, New Hampshire

Acted as manager on duty of operator call center, inbound service with 125 full time CWA union member employees. Evaluated operator performance against established protocols, training, reporting, and union labor relations. Recipient of Star Performer Award for heading up Customer Care Index Committee. Advanced training in the areas of service analysis, labor relations, employee attendance.

Mba

Bs, Animal Science; Agribusiness