Lisa Hackney Hatfield Email & Phone Number

Mountlake Terrace, Wa

Greater Seattle Area

Greater Seattle Area

Continued responsibilities of the Operations Manager in addition to joining the Executive Management Leadership Team.• Performed quality control audits of files to ensure proper compliance and identify potential training opportunities with staff.• Worked with software developers and vendors to integrate internal processing software system and create greater efficiencies for mailings, billing requirements and statutory changes.• Escalation contact for lender clients, servicers and vendors.• Processed complex high-liability commercial foreclosures and private beneficiary foreclosures.

Greater Seattle Area

Worked with Executive Management and Supervisors to ensure compliance with state statutes and effective processing of non-judicial foreclosures and lien releases for clients.• Created and implemented policies and procedures to assist staff in performing their duties in response to regular changes in industry standards and specific client expectations.• Analyzed current procedures in order to identify areas for improvement and greater efficiency.• Assisted in training staff members, on-going mentoring, development of training materials and coordinating all company level training sessions.• Processed complex high-liability commercial foreclosures and private beneficiary foreclosures.

Greater Seattle Area

Managed and mentored team of 9 staff members.• Involved with hiring, training, performance management, mentoring and resource planning.• Successfully merged three separate functions within our company into one Special Assets Department to better utilize the staff expertise.• Facilitated cross-training within the expanded group to share existing knowledge and prepare for future growth within certain functions of the department. • Processed complex high-liability commercial foreclosures and private beneficiary foreclosures.

Greater Seattle Area

Utilized years of mortgage experience to conduct audits and pre-sale reviews of foreclosure files as they move through the non-judicial process.• Processed complex commercial foreclosures as large as $55 million • Conducted Trustee Sale Guarantee reviews, audits and sales reviews of residential foreclosure files prior to milestone steps and the final trustee sale.• Reviewed Trustee Sale Guarantee products and title reports for residential and commercial foreclosures in 8 Western states. • Interacted with borrowers, title professionals, attorneys, servicers, and lenders on a daily basis.

Greater Seattle Area

Provided consulting services related to loan underwriting, mortgage servicing and management of defaulted collateral.

Greater Seattle Area

Underwriter and manager with proficiency in preparing loan documents, reviewing title policies, settlement statements, legal descriptions, maps, surveys, engineering reports, environmental reports and administrative reviews for residential and commercial appraisals.• Uncovered fraudulent loan submission that would have resulted in a $1.2 million loss and provided evidence for the FBI investigation which led to a grand jury conviction.• Managed team of loan processors and mortgage support staff including hiring, training, performance management, mentoring and resource planning.• Implemented procedures for efficiencies and compliance as company transitioned from being a mortgage broker to opening private mortgage-back securities funds with asset ranges of $25 - $100 million.

Greater Seattle Area

Processed secondary market residential loans and originated commercial and hard money loans.• Prepared files for investor underwriting approval, created loan documents, reviewed title commitments, settlement statements, legal descriptions and maps for residential loans.

Bachelor’S Degree

Activities and Societies: Alpha Xi Delta Sorority

Master Of Business Administration (M.B.A.)