Lisa Hahn Email & Phone Number

• Supports the day to day activities of the sales team• Process change orders, special quotes and RMA’s(Return Merchandise Authorization)• Provide data and reports to assist the sales team• Liaison between sales and manufacturing team for most inquiries• Produce required documents to manufacture products and shipping documents• Provides back up to reception as required

• Management of purchase orders and consistent communication with vendors to ensure deadlines are met and product is received• Following up on late orders/Purchase Orders with vendors• Assisted in annual pricing review audits• Purchase order processing with vendors• Send and process RFQ’s (Request for Quote) with vendors where required• Expediting of Customer orders where necessary or required• Negotiation with vendors where required to meet business needs• Work with vendors, Warehouse, and Finance team members to resolve vendor shipment issues.• Maintaining Work Instructions for all related job requirements (daily work processes)• Assisting in Implementing a Customer Service Ticket System to manage internal and external communications with customers and vendors

• Identified and Problem Solved to assess issues and provide solutions• Demonstrated strong attention to detail• Created and executed manual tests for web based applications for various products to handle membership tracking, billing, event management and accounting content management platform to manage office and agent websites• Created Test Scenarios and Test Cases• Created and executed automated scripts for testing• Responsible for usability testing, examining the application from an end-users point of view and reporting any deficiencies found• Utilized automation engine to create and execute scripts for testing• Lead monthly release meetings to staff regarding enhancements and bug fixes

• Provided client assistance and innovative solutions on escalated cases, while adhering to company guidelines and maintaining a positive rapport with client.• Worked with Oasis, Customer Service Workbench and Chess Systems software• Established insurance policies and calculated premium amounts• Maintained current customer information, banking details, family membership enrollment and coverage options• Trained new employees and developed training materials

Graduate Certificate, Project Management, 3.81 Gpa

Computer Applications Development