Lisa Hanna, Cpcc, Acc Email and Phone Number
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Seasoned professional with a focus on customer marketing, relationship and talent development with the ability to deliver globally strategic programs that drive professional growth, customer loyalty, revenue, retention and lasting relationships.♣ Skilled developer of deep customer relationships and talent development♣ High emotional quotient that positively contributes to deep and loyal relationships with colleagues and customers alike♣ Proven ability to develop net new and completely reimagine existing programs♣ Consensus builder capable of working across diverse teams and geographies with success♣ Dynamic leader with the vision to affect change at all levels♣ Seasoned and effective business communicator in all mediums, particularly presenting and facilitationSpecialties: strategic customer facing and cross-functional program creation and delivery, talent and customer relationship development, project and budget management, environmental branding, public relations, communications, staffing, presentation delivery, metrics, and cross team / department collaboration.Certified Co-Active Coach (CPCC)through Co-Active Training InstituteQualities: Genuine, Articulate, Results-oriented, Optimistic, Thorough, Collaborative, Self-starter, Positive
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Director, Strategy & Effectiveness, Field Readiness & EnablementAdobe Aug 2021 - PresentSan Jose, Ca, UsResponsible for the establishment and management of a holistic PMO and organizational effectiveness organization that creates consistent approaches to strategic planning, resource prioritization, program delivery, business impact analytics, and communications that powers goal achievement and scale. Foster an environment that celebrates peer coaching and growth to support individual and team career fulfillment and galvanize team culture. -
Global Program Manager: Customer Success Manager EnablementAdobe Dec 2019 - Sep 2021San Jose, Ca, UsResponsible for leading and driving the global strategy, management and continuous improvement of training enablement for the enterprise customer success management organization. This includes program development and evolution in collaboration with senior management and cross-functional stakeholders, global execution aligned to pre-determined objectives and goals, establishment of best practices, driving change management and experiential learning, budget ownership, risk management and talent development.
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Head Of Customer AdvocacyAdobe Feb 2019 - Dec 2019San Jose, Ca, UsResponsible for inclusive approach to advocacy collaborating across multiple customer-facing organizations to develop an integrated approach for nurturing advocacy from purchase for the length of their Adobe engagement. Specialize in driving customer centric mindset and promoting the mutual benefit of advocacy relationships to both the client and Adobe.
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Group Manager, Customer ProgramsAdobe Nov 2011 - Feb 2019San Jose, Ca, UsResponsible for delivery, management and growth of overall global customer program including reference recruitment, establishment of global program best practices; strategic consulting on customer involvement in key marketing and sales activities; creating new cross-departmental processes to drive maximal return on customer involvement across multiple marketing channels-Lead a North American team and leverage relationships in regions for global delivery-Manage budget and vendor relationships to successfully provide global services-Offer strategic guidance for program growth to meet corporate needs for market awareness and business closure utilizing customer-Successfully balance multiple projects and stakeholders to meet individualized needs of each unit, while mapping to overall corporate goals and objectives-Continue to deliver tactical component of hands-on reference recruitment and delivery- Published in Forrester Customer Advocates Report February 2016. Spoke at Customer Engagement Forum in 2012 and 2010
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Snr. Customer Reference ManagerAdobe Apr 2008 - Oct 2011San Jose, Ca, Us-Develop and maintain strategic customer relationships for use in company - wide customer success content such as: success stories, videos, presentations, and speaking engagements to fulfill corporate sales and marketing initiatives-Drive the success of: campaign, sales and launch usage of customer references and assets; The Showcase and customer success areas of adobe.com; Site of the Day program; Annual MAX awards-Evangalize the Success Program internally and externally to drive participation -Active customer reference database and usage management-Deliver usage metrics-Budget management-Liaise with international team to deliver consistent reference delivery
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Manager, Executive Briefing CenterCadence Design Systems Nov 2003 - Apr 2008San Jose, California, Us• Managed the Executive Briefing Center and program. Including: Multi-level customer relationship management, strategy delivery, public relations, environmental branding and operations, budget, staffing, metrics,• Delivered cross-departmental customer insight program to drive loyalty, references and relationships• Renovated current customer facility and content for main visitor lobby to incorporate new brand attributes providing a consistent visitor experience • 53 % increase in attendance at Executive Briefing Center in first year of operation • 70 % of top annual business transactions utilize the center, impacting $389M in bookings revenue• Operational excellence: quality of service rated 4.9; met expectations: 4.96• Consistently managed $275K annual budget to plan• Co-hosted ABPM regional meeting in July ‘06• Delivered a Customer Insight breakout session at the ABPM Spring ’07 conference • Delivered an Art Auction, for annual charity raising $13K in April ‘07 -
Manager, Executive Briefing Center And Customer Reference ProgramPeregrine Systems Nov 2000 - Nov 2003Us• Managed and administered all aspects of the Executive Briefing Center’s program. • Developed and operated a global Customer Reference program to support and fulfill corporate strategy needs including: references, relationship management , media/analyst interviews, press releases, corporate collateral, presentations and events, regular strategy enhancement• 65 % increase in EBC attendance in first year of operation • Doubled the number of references in the first year of operation• Delivered a strategic business plan for a global Visitor Center program to deliver a consistent visitor experience to promote brand/company awareness and influence relationships and sales• Spearheaded global marketing, sales and communications program initiative to synchronize corporate public relations and marketing efforts under a main campaign platform directly linked to sales methodology • Published by Association of Briefing Program Managers Briefings Magazine (Dec. 2001 issue) www.abpm.com -
Solutions ConsultantPeregrine Systems Jun 2000 - Nov 2000Us• Created and delivered solution presentations based on specific client requirements in order to validate software in a pre-sales environment. • Achieved first place status in public speaking and academic performance during intensive two-week introductory training session on new business concepts of infrastructure management
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Briefing CoordinatorCanada Post Corporation Aug 1999 - Apr 2000Ottawa, Ontario, Ca• Managed customer relationships for daily client and C-level meetings in the National Control Center. Responsibilities included: briefing coordination, liaising with departmental heads for briefing preparation, customer reception, tours, metrics, database management,• Implemented and lead strategic venture on internet-based electronic product offerings within Canada Post Corporation resulting in increased product awareness, usage and profile as an e-commerce solutions provider -
Executive AdministratorCanada Post Corporation Apr 1997 - Aug 1999Ottawa, Ontario, Ca• Provided administrative support for General Manager and two sales Directors responsible for Federal Government accounts. Responsibilities included: scheduling, presentation creation, sales forecasting, relational database management, budget maintenance, production of quarterly sales and performance metrics•Established a public relations program to create and deliver targeted events and communications to strengthen our client relationships and ultimately increase revenue
Lisa Hanna, Cpcc, Acc Skills
Lisa Hanna, Cpcc, Acc Education Details
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University Of California, BerkeleyStrategic Integrated Marketing Communications -
Algonquin College Of Applied Arts And TechnologyNursing
Frequently Asked Questions about Lisa Hanna, Cpcc, Acc
What company does Lisa Hanna, Cpcc, Acc work for?
Lisa Hanna, Cpcc, Acc works for Adobe
What is Lisa Hanna, Cpcc, Acc's role at the current company?
Lisa Hanna, Cpcc, Acc's current role is Coach.Relationship Development Expert.Advocacy Guru..
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What schools did Lisa Hanna, Cpcc, Acc attend?
Lisa Hanna, Cpcc, Acc attended University Of California, Berkeley, Algonquin College Of Applied Arts And Technology.
What skills is Lisa Hanna, Cpcc, Acc known for?
Lisa Hanna, Cpcc, Acc has skills like Cross Functional Team Leadership, Strategy, Crm, Management, Program Management, Strategic Partnerships, Leadership, Marketing, Enterprise Software, E Commerce, Training, Sales.
Who are Lisa Hanna, Cpcc, Acc's colleagues?
Lisa Hanna, Cpcc, Acc's colleagues are Bhagyash Oswal, Osin Tiwari, Risa Sheppard, Shubha Maken, Hardik Radadiya, Mostafa Elgendy, Hamid Samy.
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