Lisa Harris Igniting Potential, Empowering Leaders Email & Phone Number

United Kingdom

Empowering Leaders to Unlock Potential and Transform Challenges into Growth Opportunities.• Leadership Development: Empower today's and tomorrow's leaders to embrace their full potential and confidently navigate career transitions and new roles.• Coaching Leadership: Foster a leadership style that is inclusive, empathetic, and future-focused, driving team success.• Navigating Career Transitions: Support professionals in aligning their personal and professional goals, helping them return to work with renewed clarity and purpose.• Tailored Coaching: Partner with individuals and organisations to create personalised coaching strategies that fuel impactful, lasting change.

San Jose, Ca, Us

Utilised a coaching and mentoring leadership style to align cross-functional teams, deliver succession planning and drive commercial outcomes.• Optimising Go To Market Activity and Outcomes: Aligned marketing teams across international markets to the overarching strategy, optimising go-to-market (GTM) activity and outcomes by fostering a collaborative environment. This resulted in enhanced marketing activity and engagement KPIs.• Demonstrating Impact: Implemented performance metrics and insights-driven tools, mentoring teams to evaluate and adapt marketing strategies, contributing to positive Marketing Return on Investment and enhanced business decision-making.• Culture Building: Through coaching, workshops and communications plan, nurtured a culture of accountability and collaboration, raising employee engagement results in Strategy Planning and Operations by +25% YoY.• Change Management: Led EMEA tech implementation with minimal disruption, building trust by enhancing process understanding, and developing competences to ensure smooth execution and continued productivity.

London, Gb

Leveraged empowerment and thought leadership to drive purpose-led change across global teams.• Cultural Transformation: Positioned the Global Insights team as change agents by embedding a coaching culture, empowering team members to identify insights that led to tangible business outcomes, including the successful launch of a Direct-to-Consumer service in the US.• Business Growth: Drove £1.3 billion in annual revenues by enabling cross-functional international teams to leverage insights and behavioural data to inform strategic decisions and enhance customer offerings.• Resilience & Well-being: Initiated and implemented resilience training for teams during the pandemic, prioritising mental health and well-being, which maintained productivity and team cohesion during organisational resets.

Crawley, Sussex, Gb

Created a coaching-driven environment that fostered cross-country alignment and achieved revenue goals by destroying silos.• Unified Leadership: Used coaching techniques to align multi-country leadership teams, improving collaboration and delivering unified business goals, resulting in a successful launch of the Avios reward programmes for IAG group: Kalula and Vueling.• Customer-Centric Transformation: Cemented the importance of customer experience within marketing, uplevelling marketing communications, leading to the successful implementation of GDPR and significant improvements in data governance processes.

New York, Ny, Us

Utilised insights to inform the successful Direct-to-Consumer launch of HBO Spain and drive growth for the existing Nordics SVOD services.

Los Gatos, Ca, Us

Implemented strategies to enhance marketing effectiveness, drive international subscriber growth and maintain the Netflix Culture across EMEA.Spearheaded consumer and competitor insight activities across Netflix’s European multi-territory launches driving international growth, resulting in a substantial increase of 26.8 million subscribers in three years. • Enhanced Marketing Impact: Led implementing an EMEA entertainment segmentation strategy, significantly improving the effectiveness of Netflix’s marketing and social campaigns. This customer and data-driven approach boosted acquisition and retention rates across multiple regions.• Strategic Pricing and Loyalty: Collaborated with cross-functional teams to leverage consumer insights, informing pricing strategies that improved customer retention and increased subscriptions in highly competitive markets.• Consumer-Led Marketing: Partnered with content marketers, regional peers, and social media experts to develop positioning strategies for 14 global titles, including House of Cards, Orange is the New Black and The Crown. These strategies directly contributed to subscriber growth and heightened engagement in key international markets

London, England, Gb

Drove significant revenue growth through customer-centric business strategy realignment.• Revenue Growth: Led cross-functional international teams to utilise customer segmentation data, leading to a 26% revenue increase over three years.• Customer-Centric Strategy: Placed customers at the heart of business strategies to enhance Product development and CRM effectiveness and increase ARPU by 18%.• Leadership: Guided the leadership team through strategic shifts resulting in effective decision-making, improved operational efficiency and increased Customer centricity.

London, Gb

Be

Sunnyvale, Ca, Us

New York, Ny, Us

London, England, Gb