Provide extraordinary service and experiences for all customers in a very high volume restaurant.Train new employees to understand the extensive menu and deliver high standards of service.Consistently have return customers!

Started my own consulting business for interim account management needs.Fostered and managed strong, strategic, long-term client relationships.Strong client relationship, customer service, and marketing background.Managed ongoing contract relationships and service delivery to clients for one or more accountsActed as outward-facing, dedicated resource for assigned accounts.Built relationships with employer/group clients.Represented clients internally and coordinated with other functions to implement client systems, complete projects, and address ongoing service needsClients Included:Telephone Doctor - http://www.telephonedoctor.comServiceSkills - https://www.serviceskills.com

• Conducted face-to-face, needs-based consultative selling to aid customer in achieving business goals through the use of School Specialty products, services and/or solutions in order to grow revenue within territory. • Managed territory as a business with analysis of opportunities, customer needs and finances • Developed deep customer understanding to determine needs and leverage Category subject matter experts (SME) to maximize revenue opportunities.• Collaborated and worked effectively in a team selling environment to differentiate SSI in the market and provide value to the customer• Developed multi-level relationships with accounts in order to promote, market, and sell School Specialty brands to existing and potential customers within assigned territory • Facilitated selling through efficient organization of business systems including home office, car and technology • Managed time and resources to optimize coverage of territory to achieve sales results by utilizing sales tools (Customer Relationship Management Tool - CRM, Cognos reporting tools, Runzheimer) in order to provide updated information, competitive intelligence, and market trends with our customers.• Owned the customer relationship experience from providing customer solutions, problem solving, and follow-up.• Developed a frequent and familiar personal profile of customers that attracts the interest of prospective customers • Made customer satisfaction a priority by ensuring all activities and programs are executed timely and accurately.• Reviewed market conditions and trends to uncover new leads • Proactively identified and selected the most profitable options • Sold our full-line of educational products and services • Presented value added propositions/information through effective speaking, writing, listening, presentation and facilitation skills • Conducted proper territory, account and product line management

* Responsible for securing thousands of dollars of donations and prizes for events with new and repeat donors.* Responsible for promoting all events.

* Support, volunteer and spread the word about the wonderful work done by Stray Rescue. I hold my own personal drives and fundraisers for them. I also volunteer by walking, training, cleaning, doing what needs to be done for the animals. The unconditional love is amazing. Such a rewarding experience.

* Prospected to K-12 Public Schools and Districts and HeadStarts within a SIX STATE territory. * Drove the entire sales process- identifying the decision maker, determining a business need, developing a customized solution, web-presentations, contract negotiation, and closing. * Consistently hit sales goals.* Managed and followed up on incoming and existing leads.* Documented track record of success in closing new business and exceeding sales targets. * High energy and self-motivated. * Strong hunter mentality. * Ability to build and deliver presentation to individuals and groups. * Staying current on industry trends.

TALX/EQUIFAX provides services to HR, Payroll, and Tax departments at organizations of all sizes in all industries including the public sector. Key Duties/Results: * 100% retention rate during 3-year tenure while generating revenue, managing and retaining an account base of 130+ accounts contracted for The Work Number, I-9 eXpress, and/or W-2 eXpress services. * Exceeded all quarterly and annual objectives during 3-year tenure which included new sales, revenue retention, client retention, targeted implementations, training, contract renewals and client satisfaction. * Found and cultivated, opportunities each week to generate my current revenue through program enhancements, profitability improvement or other product lines. * SOLD and/or assisted in sales outside of my product offering to client base. * Effectively handled challenging situations with individuals at all levels of an organization internally and within client organizations.* Other duties included: Conduct client meetings to include implementations, workshops, annual reports, contact plan, problem resolution and cancellations. Assess client needs in order to develop service programs and communication paths between client and internal staff. Develop documentation and maintain demonstration data for the CRM, Sales, Marketing, Data Quality, Implementation, and QA teams to use. Train new hires and provide on-going mentoring on tools, processes, products, and services.

BizLibrary is the nation’s leading online training and e-Learning partner for small and mid-sized organizations. Key Duties/Results: * Generated and closed over $1.5 million in contract revenue during 2006-2009 tenure. * Grew a $1.5 Million dollar book of business over 24% which encompassed over 110 client accounts within the e-learning, learning management system, streaming video, and lending library divisions, during my tenure. * Exceeded all financial goals by over 8% for all three consecutive years * Account Manager Rookie of the Year 2006 & Key Member of 2009 Strategic Planning Committee * Other duties included: Implementing new training programs and supplementing clients with additional products to support marketing, training consultation, and service administration. Provided training and informal mentoring for Account Management team members.

AAIM Employers' Association is the premier employer’s resource group in St. Louis – providing companies, individuals and teams with tools and techniques for growth and innovative workplace concepts. Sales/Member Development Representative – Jan 2005 – May 2005 Key Duties/Results: * Exceeded revenue goals by over 10% while maintaining 100+ Member accounts with over $500K in sales volume in a $4.5MM organization. * Called on business leaders of all levels to sell expert learning solutions and other company services that help improve business performance and personal skills. * Identified opportunities and created account development strategies and long term training plans for each existing customer. Sales Representative – Jan 2001 – Jan 2005 Key Duties/Results: * Increased sales by 400% on Training Packages. Qualified, sold and closed new business opportunities, primarily over the phone. * Over $250k in new sales was achieved by selling memberships and services to existing non-assigned and new customers through up selling, renewals, marketing campaigns, and cold calling. * Liaised with internal C-Level Executives, Directors, and Managers to provide superb customer service. Event Planner/Registration Coordinator – Dec 1998 – Jan 2001 Key Duties/Results: * Exceeded all registration goals while keeping within budget for all events, * Managed all briefings from inception to event follow-up which included working with various vendors, speakers and venues under strict time constraints. * Other duties included: Creating plans with timelines, work back schedules and marketing layouts for each briefing. Creating and implementing event promotions through all available mediums (print ads, website, mail, fax, email, etc.).

Worked with 12-15 Architects and 4 Executives to promote business while also providing administrative support. Built relationships with customers/clients and provided superior customer service. Company no longer in business.

Promoted to position. Developed, planned, implemented, executed and managed all aspects of a variety of high-profile loyalty and incentive marketing projects/programs for large organizations including major automakers and telecommunications companies.

Plucked from Program Coordinator position by being internally recommended and hand-selected to provide administrative and project support to 9 Vice Presidents and Account Team Directors in a fast-paced, high-profile client environment.

Brought in as temporary employee and hired full-time within a month. Hand-selected to provide critical program/project support for the extremely high-profile, revolutionary and new, non-traditional multi-million dollar AT&T Universal Card program with over one million participants.

Gathered news, stories and information in order to organize daily features and news for radio shows or programs.Played part of the news team and responsible for reporting on air.