• Supports Houston branch office staff and agents by facilitating the transfer of data and information into thecompany's centralized operating system, and validating all executed documentation.• Audits incoming files and communicates with sales agents related to any incomplete documentation.• Works with branch office administrative staff, and others on the Processing Services team, on follow-uprequests to ensure regulatory compliance.

• Provide personal encouragement and clinically-proven strategies to improve lifestyle and diet to approximately 250 clients.• Driven to make a difference in the healthcare and obesity epidemic through personal empathy, dedication, a keen work-ethic, and sincere desire to serve.• Worked with client weighing 412 pounds who lost 120 pounds in 6 months.• Successfully guided 2 clients to reach their health goals and both have become health coaches themselves.• Enhance physical health of clients by adopting healthy habits, achieving a healthy weight, and taking on more physical activities.• Empower clients to create health instead of reacting to disease, shifting their mindset and habits.• Guide towards an opportunity with less physical stress and more meaning, purpose, and confidence.

• Provide general administrative support for the office as needed, running comps, preparing contracts and forms,and sending documents for signatures.• Complete sales file checklists to ensure all items are submitted, following up accordingly with agents when thereare missing items, and submitting completed files to the corporate office for final review.• Support, train, and troubleshoot Maris and Skyslope systems for sales agents.• Manage on-boarding all new agents, including transfer documents, as well as documentation and systemtraining.• Update office calendar on all office-specific events including closings.• Keep the office in good operational order by ensuring supplies are in stock, printers and copiers function.

• Reached “Million Dollar Club” and received Real Estate Specialist recognition for real estate sales.• Obtained the Residential Real Estate Specialist (RRES) certification to become significantly more knowledgeable about the industry. Allowed me to close at a higher rate.• Generated real estate sales by maintaining an active inventory of listings; daily interactions with customers, mortgage brokers, and other realtors; building rapport; solving problems; and matching wants and needs with available homes.• Approached seller of an expired listing, suggesting to list their home again at a higher asking price due to market research suggesting that buyers in the area were searching a higher price range. House sold in 3 weeks.• Through trust and building relations, had many repeat clients, serving them as both buyer’s and seller’s agent.

• The initial developer on new check writing and tracking system, coordinating end user requirements and the various department feeds necessary for accurate customer statements.• Scheduled regular meetings with other departments, end-users, and team members as needed when writing new code for projects.• Modified and updated a variety of legacy code per end user specifications.• Development environment was COBOL and Db2.• Named Statement Production Weekend Leader.

• Consultant named Lead Architect of the Y2K CA test system project, lasting a full year to complete.• Testing completed on time and ran in tandem with production.• Modified and tested existing legacy code with new date routines.• Responsible for conversion of COBOL code, Db2, and Oracle SQL changes on mainframe and client server systems.• Re-engineered production of CA-7 job management and scheduling.• Developed testing environment for the emulation of production systems.

• Due to dedication, collaborative abilities, and competence, promoted multiple times while at McDonnell Douglas: Lead Trainer, ACF Security Officer, and Senior Support Specialist.• Monitored, diagnosed, and resolved issues in production applications.• Utilized JCL coding, program version control, dataset generations and proficiency in subsystem use.• Communicated with application programmers and assisted them in correcting program errors in time-critical production situations.• Worked with tax programmer on expedited abend resolutions, assuring timely completion of annual tax program runs. • Coordinated efforts to transfer Business Production Support Department to an artificial intelligence database.