Lisa Heustess Email & Phone Number

Tacoma, Washington, United States

• Key contact to a $72b/ year supermarket chain customer.
• Coordinated various shipments and opening orders from multiple distribution points.
• Continued to raise gross profit and elevate service level for the supermarket division.
• Established and setup products unique to the customer(s).
• Provided unparalleled customer service to all customers.

Tacoma, Washington, United States

• Operated in call center to provide general support while supporting many other key accounts.
• Provided mentorship to new and existing customer service team members.
• Served as support to several territory-based sales team members and their customers.
• Continued to develop and refine skills required to better support customers.

Tacoma, Washington, United States

• Served as primary contact to a nationwide based grocery account
• Responsible for raising gross profit and service level for the grocery account division.
• Established and setup products unique to the customer(s).
• Provided unparalleled customer service to all customers.

Tacoma, Washington, United States

• Primary contact for multiple chains and key-accounts
• Developed, managed and revised custom product guides and pricing for customers.
• Coordinate and arrange large opening orders and roll outs for multiple unit operations.
• Offer in depth product support for all customers.
• Assisted in the training and development of fellow employees and co-workers.

Tacoma, Washington, United States

• Offered sales and product support to customers and internal sales team members.
• Assisted in product review for printed catalog which was incorporated as stock inventory.
• Utilized call queuing tools to provide personalized experiences to customers.
• Developed and established numerous chain and large key-accounts.

Tacoma, Washington, United States

• Processed invoices accurately and efficiently, including inventory purchase invoices, special inventory invoices, and direct shipment invoices.
• Collaborate with internal purchasing agents and vendors to investigate and resolve variances.
• Review open purchase orders with vendors and purchasing agents for timely resolution.
• Process credit memos and return merchandise authorizations (RMA)
• Maintain vendor profiles and update vendor information as needed.
• Audited and assisted Company Directors and Managers with additional in-depth research

Tacoma, Washington, United States

• Applied customer payments and reviewed accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared.
• Communicate discrepancies to management team, identify slow-paying customers, and recommend collection candidates.
• Support other accounting and finance team members, inventory management, and cost accounting.