Lisa Hilleren, Ma, Cptd, Ains, Mbti Email and Phone Number
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Lisa Hilleren, Ma, Cptd, Ains, Mbti personal email
Lisa Hilleren, Ma, Cptd, Ains, Mbti phone numbers
Healthcare Industry operations and training professional. Creates, delivers, and evaluates Medicaid, Medicare, DSNP, and MLTSS curricula, including product, procedural, regulatory, and systems training. Creates and maintains Call Center desk level procedures for vendor and internal call center Medicaid, DSNP, and MLTSS agents. Previous experience includes leadership and professional training and coaching, including development and delivery of emotional intelligence training, cultural competency training, customer service skills, communication skills, and more.
Caresource
View- Website:
- caresource.com
- Employees:
- 4588
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Manager, Grievance And Appeals TrainingCaresourceBurlington, Nj, Us
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Professional And Personal Development Trainer, Mentor, & CoachPurpose-Filled Solutions & Evolutions Llc Apr 2023 - Present -
Manager, Grievance And Appeals TrainingCaresource Apr 2022 - PresentRemote
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Sr. Instructional DesignerHorizon Blue Cross Blue Shield Of New Jersey Dec 2020 - Apr 2022 -
Instructional Design ManagerHorizon Blue Cross Blue Shield Of New Jersey Apr 2019 - Dec 2020Greater New York City Area
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Training Manager - Government ProgramsHorizon Blue Cross Blue Shield Of New Jersey Jan 2016 - Apr 2019Greater Philadelphia AreaResponsible for the creation and implementation of Medicare and Medicaid training strategy. Project manage and collaborate with internal customers and external vendors in designing, developing, implementing, and evaluating a comprehensive training program (i.e.: new hire, new initiatives, etc.)Please note: all posts and communications of any kind, made by me, are my personal opinions and do not represent the opinions or positions of my employer.
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Operations ManagerXerox Apr 2015 - Jan 2016Responsibilities expanded to encompass the direction and oversight of Eligibility processing activities at newly launched satellite office in addition to heading the Training and Quality units for a large-scale Xerox Services contract. -
Training ManagerXerox Mar 2013 - Jan 2016New JerseyKey duties and projects include: leadership development and coaching; succession planning and development through the creation and implementation of a "bench strength building" program; leadership cross-training via the creation and implementation of a job rotation program; training and assisting the operations leaders with launching a work-at-home pilot; emotional intelligence training; customer service training; diversity training; designs and delivers technical and BPO-project specific knowledge training; HIPAA training; new hire training; authors business center newsletter and assists with updating best practices, workflow, and policy and procedures documentation.
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Training SpecialistAbington Memorial Hospital 2009 - Nov 2012Leadership Training and Development; Service Excellence Training and Development; Healthstream Administration -
Training, Development, & Qa ManagerTravelers 2006 - 2008New Jersey, United StatesMarlton NJ Office -
Call Center ManagerTravelers Insurance 2000 - 2006Syracuse, New York, United States
Lisa Hilleren, Ma, Cptd, Ains, Mbti Education Details
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Central City Business InstituteExecutive Secretarial
Frequently Asked Questions about Lisa Hilleren, Ma, Cptd, Ains, Mbti
What company does Lisa Hilleren, Ma, Cptd, Ains, Mbti work for?
Lisa Hilleren, Ma, Cptd, Ains, Mbti works for Caresource
What is Lisa Hilleren, Ma, Cptd, Ains, Mbti's role at the current company?
Lisa Hilleren, Ma, Cptd, Ains, Mbti's current role is Manager, Grievance and Appeals Training.
What is Lisa Hilleren, Ma, Cptd, Ains, Mbti's email address?
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What schools did Lisa Hilleren, Ma, Cptd, Ains, Mbti attend?
Lisa Hilleren, Ma, Cptd, Ains, Mbti attended Southern New Hampshire University, Southern New Hampshire University, Central City Business Institute.
Who are Lisa Hilleren, Ma, Cptd, Ains, Mbti's colleagues?
Lisa Hilleren, Ma, Cptd, Ains, Mbti's colleagues are Terri Johnson, Robin D. Hasty, Cheryl Swasey, Justin Yoo, Sherita Johnson, Kristen Webster, Jennarae Cook (Kline).
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