Lisa Hillmann Email & Phone Number

Kirkland, Wa, Us

Kirkland, Wa, Us

Oakland, California, Us

Seattle, Wa, Us

Advisory Board Member for the Business Strategy and Decision Making programhttps://www.pce.uw.edu/certificates/business-strategy-decision-making

New York, Ny, Us

Seattle, Wa, Us

Bellevue, Wa, Us

• Led long term strategic planning around company Horizon 3 priorities, with a focus on 5G strategy, ecosystem development and innovation.• Designed and tested different operating models for de-risking long term strategic investments in partnership with key members of the T-Mobile Senior Leadership Team.• Provided ongoing coaching and guidance to VP and SVP-level leaders across the company around company business strategy, cultural transformation and innovation operating models.• Mentored multiple cross-functional team members and served as coach for T-Mobile’s Lead Magenta Next leadership program to support under-represented talent.

Bellevue, Wa, Us

• Orchestrated a 18-month people-focused turnaround in a digital operations team of 40 with T-Mobile, resulting in a 30% increase in employee satisfaction; inspired a culture of empowerment, continuous process improvement, and automation.• Transformed and ran daily operations for T-Mobile’s Digital content management, catalog management, localization, store locator operations, and A/B testing programs, including daily brand, device and product releases. • Led organizational efforts around Diversity, Equity and Inclusion, including establishment of core “design team” and leadership learning journeys focused on racial equity and courageous leadership.• Led long term strategic investment around platform evolution as part of the Sprint-T-Mobile merger, inclusive of Adobe strategic partnership.• Designed and built a new function focused on customer journey management; built a custom curriculum to upskill teams around digital analytics, personalization and marketing operations.• Presenter at Apptentive Customer Love Summit in 2018 and Yext ONWARD in 2019.

Bellevue, Wa, Us

• Designed and built a new function to drive strategic digital adoption through mobile app product management & performance marketing resulting in significant cost savings.• Led cross-functional partnerships and change management efforts with Care & Retail teams.• Launched first-to-market Enterprise-scale asynchronous messaging product, resulting in significant improvements in customer satisfaction and customer service quality.

Seattle, Wa, Us

• “Chief of Staff” responsible for planning and management of the T-Mobile Digital Services roadmap and strategy; designed organizational and business strategies for senior leadership.• Served as Digital program lead for crisis response, including a major customer data breach.

Dublin 2, Ie

Executive business strategy, specifically evaluating international market entry, supply chain strategy, and growth. Focused largely on Fortune 500 clients in the Retail and Consumer Products industries.• Drove adoption of >$20M of strategic value targeting opportunities for a $4B global beverage business, facilitating between supply chain operators and C-level executives• Evaluated potential $90M acquisition of a supply chain solution with a suite of performance metrics and change management capabilities; analysed pipeline and contracts to design operating model. • Led transportation strategy as part of the network optimization for the merger of two major fashion retailers, representing $7B in retail sales; managed VP-level client relationship and internal team of five analysts and offshore resources to identify over $4M in transportation savings.• Developed supply chain and logistics analysis that enabled a multi-million dollar manufacturing strategy decision for a multinational company, including country site selection.

Charlottesville, Va, Us

Manager of Strategy and Operations for an entrepreneurial venture introducing a new direct to consumer model for imported luxury European wines.

• Internal consultant to the Association of Southeast Asian Nations (ASEAN). Developed strategic plans and delivered trainings for over 1000+ government and private sector representatives.• Led multinational team of 10 in implementation of a $20M US government project with ASEAN, including program and budgetary oversight and USAID/State Department regulatory compliance.• Designed, launched and implemented $4M project to streamline customs procedures in Southeast Asia (“ASEAN Single Window”).

Arlington, Virginia, Us

Nathan Associates Inc. is an international economic development consulting firm whose clients include USAID and the World Bank.*Managed $50M portfolio of projects in Egypt, Southeast Asia, Southern Africa and Eastern Europe.*Coordinated efforts to develop trade facilitation & customs competency, including key staff hires resulting in more than $15M in new business.*Launched $4M project to streamline customs procedures in Southeast Asia (ASEAN Single Window).*Coordinated winning proposal and managed project that facilitated Serbian Intellectual Property Organization’s revenue growth and induction as an independent government agency.*Received commendation from Head of the Trade Agreements Sector, Ministry of Trade, Egypt.

Master Of Business Administration (Mba)

Ba, International Relations