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PROFILE• My purpose is to “leave organizations, teams and individuals stronger than I found them”, driven by values of equity, integrity and continuous improvement. • My superpowers are being a systems-thinker who can distill complex problems into workable solutions as well as being an empathetic and human-centered leader. • I have a unique ability to translate between strategy and operations – elevating the tactical while grounding a vision in reality.• I am a life-long learner with experience working in multiple industries and multi-national environments. SKILLS & ABILITIES• Strength in leading teams through change• Business strategy and planning, including business case development and portfolio management• Fostering a sense of belonging and inclusion across diverse teams• Advanced stakeholder management and building consensus around a shared mission• Digital strategy, digital marketing, agile product management, digital operations, content management, design thinking, human-centered design• Content Supply Chain, Content Operations, Process Improvement, Operational Excellence• Vendor management, budget management, strategic partnerships• People management, change management, recruiting, adaptive leadership, DEI• Martech / Content platform ecosystems (Adobe)• Adaptability and global perspective (Work experience in Cambodia, France, Indonesia, Italy, Lao PDR, Luxembourg, Malaysia, Philippines, Serbia, Singapore, South Africa, Thailand, UAE, Vietnam)• Certified Rescue SCUBA Diver
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Head Of Customer SuccessGradialKirkland, Wa, Us -
Senior Director, DigitalKaiser Permanente Jun 2023 - PresentOakland, California, Us -
Advisory Board MemberUniversity Of Washington Jan 2023 - PresentSeattle, Wa, UsAdvisory Board Member for the Business Strategy and Decision Making programhttps://www.pce.uw.edu/certificates/business-strategy-decision-making -
MemberChief Oct 2022 - PresentNew York, Ny, Us -
Chief Operating OfficerTola Capital Aug 2022 - Apr 2023Seattle, Wa, Us -
Director, Corporate StrategyT-Mobile Sep 2020 - Jul 2022Bellevue, Wa, Us• Led long term strategic planning around company Horizon 3 priorities, with a focus on 5G strategy, ecosystem development and innovation.• Designed and tested different operating models for de-risking long term strategic investments in partnership with key members of the T-Mobile Senior Leadership Team.• Provided ongoing coaching and guidance to VP and SVP-level leaders across the company around company business strategy, cultural transformation and innovation operating models.• Mentored multiple cross-functional team members and served as coach for T-Mobile’s Lead Magenta Next leadership program to support under-represented talent. -
Director, Digital Experience & OperationsT-Mobile Feb 2018 - Sep 2020Bellevue, Wa, Us• Orchestrated a 18-month people-focused turnaround in a digital operations team of 40 with T-Mobile, resulting in a 30% increase in employee satisfaction; inspired a culture of empowerment, continuous process improvement, and automation.• Transformed and ran daily operations for T-Mobile’s Digital content management, catalog management, localization, store locator operations, and A/B testing programs, including daily brand, device and product releases. • Led organizational efforts around Diversity, Equity and Inclusion, including establishment of core “design team” and leadership learning journeys focused on racial equity and courageous leadership.• Led long term strategic investment around platform evolution as part of the Sprint-T-Mobile merger, inclusive of Adobe strategic partnership.• Designed and built a new function focused on customer journey management; built a custom curriculum to upskill teams around digital analytics, personalization and marketing operations.• Presenter at Apptentive Customer Love Summit in 2018 and Yext ONWARD in 2019. -
Senior Manager, Digital Adoption & StrategyT-Mobile Mar 2016 - Feb 2018Bellevue, Wa, Us• Designed and built a new function to drive strategic digital adoption through mobile app product management & performance marketing resulting in significant cost savings.• Led cross-functional partnerships and change management efforts with Care & Retail teams.• Launched first-to-market Enterprise-scale asynchronous messaging product, resulting in significant improvements in customer satisfaction and customer service quality. -
Manager, Revel FoundryRevel Consulting Mar 2015 - Mar 2016Seattle, Wa, Us• “Chief of Staff” responsible for planning and management of the T-Mobile Digital Services roadmap and strategy; designed organizational and business strategies for senior leadership.• Served as Digital program lead for crisis response, including a major customer data breach. -
Manager (2014-2015), Consultant (2012-2014)Accenture Strategy Oct 2012 - Mar 2015Dublin 2, IeExecutive business strategy, specifically evaluating international market entry, supply chain strategy, and growth. Focused largely on Fortune 500 clients in the Retail and Consumer Products industries.• Drove adoption of >$20M of strategic value targeting opportunities for a $4B global beverage business, facilitating between supply chain operators and C-level executives• Evaluated potential $90M acquisition of a supply chain solution with a suite of performance metrics and change management capabilities; analysed pipeline and contracts to design operating model. • Led transportation strategy as part of the network optimization for the merger of two major fashion retailers, representing $7B in retail sales; managed VP-level client relationship and internal team of five analysts and offshore resources to identify over $4M in transportation savings.• Developed supply chain and logistics analysis that enabled a multi-million dollar manufacturing strategy decision for a multinational company, including country site selection. -
Manager, Strategy And OperationsVinconnect Inc. May 2011 - Aug 2011Charlottesville, Va, UsManager of Strategy and Operations for an entrepreneurial venture introducing a new direct to consumer model for imported luxury European wines. -
Program ManagerAsean-Us Technical Assistance And Training Facility (Managed By Nathan Associates) Jul 2008 - Jul 2010• Internal consultant to the Association of Southeast Asian Nations (ASEAN). Developed strategic plans and delivered trainings for over 1000+ government and private sector representatives.• Led multinational team of 10 in implementation of a $20M US government project with ASEAN, including program and budgetary oversight and USAID/State Department regulatory compliance.• Designed, launched and implemented $4M project to streamline customs procedures in Southeast Asia (“ASEAN Single Window”).
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AssociateNathan Associates May 2006 - Jul 2008Arlington, Virginia, UsNathan Associates Inc. is an international economic development consulting firm whose clients include USAID and the World Bank.*Managed $50M portfolio of projects in Egypt, Southeast Asia, Southern Africa and Eastern Europe.*Coordinated efforts to develop trade facilitation & customs competency, including key staff hires resulting in more than $15M in new business.*Launched $4M project to streamline customs procedures in Southeast Asia (ASEAN Single Window).*Coordinated winning proposal and managed project that facilitated Serbian Intellectual Property Organization’s revenue growth and induction as an independent government agency.*Received commendation from Head of the Trade Agreements Sector, Ministry of Trade, Egypt. -
Research AssistantHills & Stern / Hills & Company Oct 2004 - May 2006
Lisa Hillmann Skills
Lisa Hillmann Education Details
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University Of Virginia Darden School Of BusinessMaster Of Business Administration (Mba) -
Claremont Mckenna CollegeInternational Relations
Frequently Asked Questions about Lisa Hillmann
What company does Lisa Hillmann work for?
Lisa Hillmann works for Gradial
What is Lisa Hillmann's role at the current company?
Lisa Hillmann's current role is Head of Customer Success.
What is Lisa Hillmann's email address?
Lisa Hillmann's email address is li****@****ile.com
What is Lisa Hillmann's direct phone number?
Lisa Hillmann's direct phone number is +120640*****
What schools did Lisa Hillmann attend?
Lisa Hillmann attended University Of Virginia Darden School Of Business, Claremont Mckenna College.
What skills is Lisa Hillmann known for?
Lisa Hillmann has skills like Strategy, Management Consulting, Project Management, Business Strategy, Financial Modeling, Management, Proposal Writing, Strategic Planning, Start Ups, Marketing Strategy, Entrepreneurship, Emerging Markets.
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