Lisa Holmblad Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

The Cross River Rail Project is transforming the way Queenslanders travel. It is a mega-project with 10km of new rail line, building four new underground stations in Brisbane CBD, turning Exhibition Station by the RNA into a whole-of-year operational station, rebuilding seven stations along the southern rail line, constructing three new stations on the Gold Coast and two new train stabling facilities along with bringing the ETCS signalling system to Queensland.

Interact with future and current students via phone & email to provide information in response to various inquiries.Support students commencing university to ensure they are aware of the systems in place to help them succeed with their study goals.

Working with Dr Graham Ashford’s team as a Research Assistant on the USC/Sunshine Coast Council RPA Project “Natural Asset Values in the Sunshine Coast Region”.Ashford, G., D. James, S. Maynard, N. Forrest, S. Chudleigh, M. Page, A. Knauer, L. Holmblad, K. Roberts, R. Jaeger, B. Wood, J. Reeves, B. Keys, P. Ledermann, J. Boisen, S. Srivastava, and T. Smith (2022). Synthesis of Concepts, Findings, and Key Messages. Valuing the Sunshine Coast’s Natural Assets Project., University of the Sunshine Coast.Lead author on two reports within the project:1. Health, Recreation, and WellbeingThe importance of natural assets and ecosystem services in relation to physical and mental health, recreation, culture (including First Peoples), and social resilience. Aligning to the SCC Community Strategy. Knauer, A., Holmblad, L., Roberts, K., Ashford, G., & Reeves, J. (2022), Natural Asset Values: Health, Recreation, and Wellbeing. Valuing the Sunshine Coast’s Natural Assets Project - Thematic Research Stream 3. University of the Sunshine Coast.2. Infrastructure, Neighbourhoods, and LiveabilityThe role of environment in relation to neighbourhoods, housing, and sustainability. Including green design, lower operating costs, climate change adaptation and mitigation at the neighbourhood level, biophilic design etc. Aligning to the SCC Environment and Liveability Strategy.Roberts, K., Knauer, A., Holmblad, L., Jaeger, R., & Ashford, G. (2022), Natural Asset Values in the Sunshine Coast Region: Infrastructure, Neighbourhoods, and Liveability. Valuing the Sunshine Coast’s Natural Assets Project - Thematic Research Stream 4. University of the Sunshine Coast.

Sunshine Coast, Queensland, Australia

Maroochydore, Queensland, Australia

• Provided a complete shopping experience to all customers with excellent customer service on the selling floor, fitting room and front end. • Received and processed cash, Afterpay and credit payments.

Copenhagen Area, Denmark

• Workforce management on call volume, forecasting, resource capacity and efficient staff scheduling to meet SLA.• Monitor individual and team performance and ensure KPIs are met to achieve customer satisfaction, operational efficiency and team work.• Part of a team of five handling 450 agents from Sweden, Denmark, Norway and Finland.• Interact with various department managers and team leaders to develop process improvements for this operation.

Copenhagen Area, Denmark

• Interact with customers via phone, email, chat & Facebook to provide information in response to inquiries about products and services and to handle and resolve complaints. • Achieve performance goals and objectives based on organisational standards.• Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Develop response templates to address frequently asked questions to improve efficiency.