Lisa Holmstrom, Maol Email & Phone Number

California, United States

San Francisco Bay Area

• Supporting caseload of 50+ graduate students by meeting with them via phone and Skype to provide coaching, counseling, career exploration/planning, development and feedback.• Providing high value individual career advising, including helping a diverse, sophisticated graduate student body (both domestic and international) market themselves to prospective employers.

Bayamon, Puerto Rico

*Provided high value individual and group career advising, including helping a diverse, sophisticated graduate student body (both domestic and international) market themselves to prospective employers in order to help them take charge of their career decisions and job search.*Developed and implemented a successful series of six career development workshops. As a result, five other universities invited me to deliver a career workshop to their students."Your commitment to excellence and your ability to inspire our students is second to none". -Dr. Carlos Gomez, University of Puerto Rico, AguadillaCollected data through survey analysis to assess program offerings and to identify development needs and identify opportunities for growth to align with University strategic plan and learning outcomes. Facilitated implementing changes as needed based on results.

Access Solutions - Commercial Sales

*Coached and developed front line managers to effectively bring out the best in their individual employees so they can perform at optimal levels. *Received a 91% employee engagement rating (top 5% of company) from direct reports on company wide survey.*Successfully led 2013-project team for the entire Access Solutions department of 450 to identify exact resources and head count for the 2014 calendar year. Reduced operational budget of $107,000,000 by 7 percent.*Project lead for cross-functional 3-year brand plan; improving the overall budgeting process. *Acted as the lead subject matter expert on program services, programs, departmental practices, policies, resources, etc., as these relate to assigned GNE products. Participated in cross-functional project teams; helping the overall business acumen of Genentech to continuously evolve, improve and excel. *Ensured the team met or exceeded assigned goals, objectives, KPIs (key performance indicators) and other targeted metrics. *Identified, recruited, hired, developed and oversaw large team comprised of both direct and indirect reports, which included FTE and Temp employees.

Product Development - Avastin Franchise

*Successfully led several project teams to not only meet goals, but exceed timelines.*One of 33 managers in Product Development (1500 employees) nominated as an effective manager by Clinical Scientists and key business partners. Third place ranking.*Designed, implemented and collected data from survey analysis to identify "pulse" of departmental needs and satisfaction. Identified root cause and developed successful solutions for implementation.*Collaborated with Senior Leadership to improve processes in order to increase efficiencies.*Received 4 awards for leadership excellence.

South San Francisco

Avastin Bio-Oncology*Maintained an annual attrition rate of less than 3%.*Successfully led multiple projects pertaining to Services & Standards, KPI's, Hiring and Employee Retention.*Able to identify and diagnose broken processes and implement effective strategical changes to streamline SOP's.*Assisted employees with career development and succession planning. Maintained highest team promotion rate annually.*Effectively managed resource allocation strategies for hiring through the use of internal and external resources to achieve unit and corporate goals.

San Ramon

*Oversaw call volume, monitored and tracked performance and productivity in order to ensure that service standards were met.*Coached and developed a team of 35 employees toward meeting and exceeding goals through effective mentoring.*Led the interviewing process in two departments. Worked with Senior Leadership to implement decisions and strategies on hiring principles. *Successfully maintained a consistent attrition rate of 5%.*Partnered with Leadership team to implement strategies and make decisions on hiring strategies.*Maintained a high customer satisfaction rate through positive de-escalation efforts in finding positive customer satisfaction.

Seattle

*Managed Team of 40 Customer Sales Agents in large Call Center.*Successfully coached and developed employees into high performing individuals.*Consistently an annual attrition rate of 4 percent.*Managed large scale annual customer service incentive program for 188 Customer Sales Agents requiring high level statistical analysis for data compilation.*High resolution success rate with complex dilemmas for cross-functional departments and customer facing clientele.*Successfully motivated staff to meet and exceed daily, monthly and annual KPI goals by utilizing successful analytical methodologies

Master Of Arts, Organizational Leadership, 3.91 Gpa

The M.A. degree in Organizational Leadership is an interdisciplinary program that integrates knowledge and research from the social.

Bachelor Of Arts, Hospitality - Recreation Management

Travel and Tourism concentration