Lisa Brady Email & Phone Number

London, Uk, Gb

• Manage, lead and inspire a team of 4 analysts, support the wider Economic Crime Operations team. Assist Team members in reaching decisions and act as an escalation point for more complex or higher value cases. Performance management including but not limited to monthly 121’s, team meetings, addressing performance issues and midyear/yearly reviews Focus most recently on EDD, CDD and Onboarding• Undertake Onboarding monitoring reviews in addition to leadership responsibilities• Oversee/own risk mitigation and fraud prevention processes/controls relating to onboarding • Customer Due Diligence (CDD)• Enhanced Due Diligence (EDD)• Sanctions/PEPS • Payment and balance limit reviews • Transaction monitoring/transaction fraud reporting • Ensure team meet SLAs on processes and maintain exemplary accuracy levels.• Implementing training plans and quality checking • Setting up procedures for numerous processes including EDD process, charity applications and exceptions process for vulnerable customers• Implement change, process improvement and streamlining of the teams processes

London, Gb

•Lead, develop, motivate and line manage a team of 10 Individuals and all related tasks including resourcing of the wider team of 35 on a daily basis. This has included performance managing under performers, team meetings and presentations•Absence and people management•Measuring of staff performance and producing MI for the team•Prepare and deliver annual and mid year reviews, monthly One to One’s, coaching and feedback and preparation of training plans where necessary•Audit and Quality checking, including audit of various internal suspense accounts •Plan and resource work to be completed within Service level agreements•Process improvement and streamlining of processes and procedures where required including the migration of all work to other sites and the project management of same and ensuring systems access and training of new staff is completed •Meeting annual fraud prevention and recovery targets and continually accessing the operational risks inherent to the business. Including investigating current fraud risks and highlighting initiatives with a view to minimising fraud losses •Undertake and assist with numerous key projects pertaining to Fraud processes including setting up of scam processes, representing the department in working groups and at meetings with key stakeholders. Also undertaking presentations to other areas of the bank•Recruitment of new staff members from placing the advert to interviewing and assessing •Review of complex complaints pertaining to fraud •Make decisions on complex fraud cases and write off fraud losses using sound business judgment in all decisions •Ensuring the team are fully compliant with all procedures, regulations and laws. Demonstrating my own adherence and knowledge of internal controls and compliance directives such as anti-money laundering principles •Deputise for the GCB5 Manager in his absence.

London, Gb

• Deputise in the Managers absence • Suggest updates and changes to Procedures• Manage the teams work ensuring all queues completed within timescales• Quality checking for the team • Referral point for Fraud Operations loss queries• Training of new team members • Assisted the Manager with Ad hoc special project work • Balancing and reconciliation of internal suspense accounts

London, Gb

• First point of contact for telephone calls to enforcement, account review and fraud operations• Investigating and making decisions in fraud cases• Issuing Fraud risk Assessments and Unusual activity reports • Dealing with Fraud Application Vetting referrals• Reviewing accounts and networks with a view to closure where required• Interbank cheque referrals • Customer contact both over the telephone and in writing.

Diploma In Financial Crime Prevention, Diploma In Financial Crime Preventiom

O'Levels