Lisa Bristow Email & Phone Number

Customer Experience and Journey Mapping Specialist Delivering seamless Customer Experiences that exceed customer expectations.Highly experienced professional with over 20 years' delivering key initiatives within Customer Experience and Marketing communications for British Airways. A passionate advocate of the customer who understands the importance of providing quality experiences that start with a holistic view of the customer journey and a vision of what a great customer experience means.A creative thinker with a flair for providing the right experiences for customers. Organised and proficient working in a calm, logical way with genuine passion for delivering great results. Extensive engagement and collaboration experience with internal and external stakeholders and suppliers, enabling a strategy to be delivered that fully aligns with business objectives and commercial drivers.Strong active listener and excellent communicator, with attention to detail, adding credibility and customer value by communicating and conveying key messages effectively. Successful at leading cross-functional teams on simultaneous projects both internally and externally, working collaboratively with stakeholders from different backgrounds demonstrating a flexible approach. An ambitious, motivated and articulate individual who thrives on fresh challenges. Key SkillsCustomer-Centric ∙ Communication ∙ Interpersonal Skills ∙ Collaborative ∙ Project Management ∙ ProactivePlanning and Organisation ∙ Stakeholder Management ∙ Leadership ∙ Decision Maker ∙ Influencing ∙ ResilientTeam Focused ∙ Problem Solver ∙ Change Management ∙ Design Literate ∙ Attention to detail ∙ Supplier Management