•Collaborated with senior marketing leaders to design a unified approach for generating leads•Developed and applied a lead management strategy, resulting in a boost in lead numbers, an increase in lead-to-pipeline conversions, and increased sales velocity.•Optimized sales technology tools for increased integration, data accuracy, usability, and sustainability (SalesLoft, HubSpot, LinkedIn Navigator).•Planned All-Company Offsite retreats for 50 colleagues, requiring complex negotiation, travel management, program management, and coordination.•Designed a company-wide New Hire Onboarding program, enabling successful onboarding for 17 employees.•Oversaw the recruitment and hiring of 15 new sales representatives •Spearheaded a 5-month project to enhance the customer experience, leading to increased renewals, cross-sales, product adoption, and better prospect communication.•Enhanced sales performance measurement and analysis through process improvements, fostering accurate data and reporting.•Established and led a high-performing business development team, overseeing recruitment, training, processes, and success metrics.•Built, maintained, prepared, provided, and supported operational, strategic, and tactical reporting as required by senior leadership and stakeholders.•Identified the effectiveness of teams by comparing and analyzing actual results with plans and forecasts to improve sales productivity.

•Led and developed a team of 10 senior inside sales reps.•Managed the Enterprise Greenfield portfolio and maintained a strong sales pipeline with 300+ services.•Successfully guided the team to reach the projected revenue goals of $8.6M in 2021 and met ambitious customer acquisition and conversion targets.•Designed a vision and strategy to enhance customer engagement and prepared for market adoption.•Collaborated on go-to-market strategies with cross-functional teams.•Consistently met quarterly new customer acquisition and conversion goals.•Implemented a divide-and-conquer approach for the partnership team, improving account coverage and reducing customer outreach time.•Enhanced CRM communication, logging, tracking, and reporting in a complex team selling environment.

•Part of a 10-person management team responsible for achieving $470M in annual recurring revenue.•Used a strategic approach to optimize accounts, increase revenue through renewals, and secure new business across various industries.•Led efforts to improve processes and performance across teams, resulting in better lead generation, increased account value, and improved customer satisfaction.•Assisted in the development, creation, and implementation of territory planning for annual growth.•Collaborated with Sales Operations leadership, Finance, and Sales to plan coverage models, and hiring plans.•Provided comprehensive training, coaching, and strategies to a team of 15 account managers and 3 managers.•Represented Account Management during a 4-year software platform transition, influencing strategic decisions and prioritizing customer satisfaction.•Developed client communications, including a migration toolkit, to ensure a smooth transition and retain customers.•Conducted company-wide training programs to improve employee proficiency with the new technology.•Chosen for a 5-person team to address a critical data issue, collaborating with internal teams and vendors for crisis management and customer communication.•Contributed to the strategic plan for expanding into the Higher Education sector, organizing events, creating materials, and advising tech development for industry entry.•Consistently exceeded annual quotas by 110% from 2010-2020, earning the President's Club Award.

I led and developed a team of 13 high-performing account managers. I drove a company-wide culture of customer success and sales acceleration through intensive coaching and progress management, and aligning with cross-functional teams to achieve key metrics and growth objectives.Successes included: • Spearheading an overhaul of the EventBuild services division, developing and executing comprehensive improvements to mitigate customer attrition and leading to increased client satisfaction and retention. • Being selected for a cross-functional team charged with post-acquisition integration of a major competitor, analyzing staffing models and customer accounts, creating client migration plans to ensure seamless transition.• Recognition as Sales Leader of the Quarter in 2016 and with Client Service Partnership Award in 2018 for excellence in cross-team collaboration and process improvements.

I provided strategy and account management for 150 high profile SMB clients utilizing the SaaS suite of products, representing $4-5M in annual revenue. I guided and trained customers on successful implementation and use of the technology to support their business objectives. I used my account management skills to identify opportunities to expand existing client relationships and secure new business. I facilitated client interactions with cross-functional teams, and managed contract negotiations, procurement relationships, service agreement and legal reviews. Achievements included:• Training and mentoring the account team on management best practices, product functions and negotiation techniques, contributing to team’s high performance and success.

I managed over 200 SMB accounts and client relationships with $3M in annual revenue in the non-profit, government and education sectors. I oversaw customer onboarding and trained new clients on product features and functionality. I used my early business development expertise to negotiate and renew client contracts, expand accounts through introducing new products and facilitate additional purchases, and also resolved billing issues and optimized experiences to drive customer satisfaction.