Lisa Jeter Email & Phone Number

Rockwall, Tx, Us

New York, New York, Us

I am in the Experience & Outcomes Business! Customer adoption of services, products and new features are key to revenue enablement and reduction of tech debt. For customers to adopt they must Trust you, understand what the Value is and know how and when to use. Trust isn’t built over night, it’s built over time through intentional activities, interactions, and execution.Focused on building the Customer Journey from the inside out-- through the development and re-enforcement of mindset, intention, engineering with purpose, building with care, evangelizing value, delivering with excellence, innovating forward in partnership with our customers and making the Customer Experience top of mind every step of the way 👏 I Am;A Revenue EnablerA Customer Success AddictValue ObsessedA driver of consistency A Voice of the CustomerA Trust BuilderA Master CollaboratorAn Enablement AdvocateAn Educator of technology A Visionary & StrategistA Mindset BuilderA Thought LeaderAn ExecutionerA Manager, A Mentor & A Grower of People ❤️

San Francisco, California, Us

Build strategic alliances with customers, partners, and executive management teams to deliver a “personal” and “best in class” customer experience. Serve as a Consultant, Advocate, Trusted Advisor, and the Voice of the Customer. Ensure ongoing product and customer enablement, customer objective achievement, the business value is consistently exceeded, and mitigate churn risk, through the use of quantifiable metrics and measurement of health.

Campbell, California, Us

Collaborate, influence and responsible for end-to-end product release management activities that impact production customer environments, ensuring that business outcomes align with customer feedback, outcomes and experience. Led, developed and executed operational strategy and business initiatives to manage, facilitate, and measure the execution of the customer journey lifecycle during high growth times.

Operational Excellence / Program, Project & Process Delivery Leader / VP of Ops (CTO stand-in) / Account Manager Worked with executive leadership to create business goals and align objectives and initiatives to streamline operational, technical, financial, and tool automation strategies, programs, and processes for customer products, services, and IT solutions.Notable Accomplishments:● Developed integration and implementation plan for ERP (NetSuite/Service Channel) framework andother business integration tools, to include operational guidelines, financial dependencies, technicalintegration requirements, risk assessment, unified training methodology, business communications,and on-going strategy for system maintenance. Net gain of 40-75% efficiency, reducing futureheadcount requirements by as much as 50%.● Drove cultural change to instill focus with fact-based management practices and new problem-solvingmethodologies, resulting in the creation of quantifiable performance metrics, reporting, and improvementtargets for business units. Drove employee retention up as much as 75% year over year.● Continuously improved organizational capabilities by leading internal/external forums, feedbacksessions, and coffee chats, to drive product and service enhancements, process efficiency, and projecttimelines delivering measurable results. Increase of services, products up as much as 100% fromprevious years.● In preparation for acquisition, equity firm investment, and ESOP conversions, assisted in thedevelopment, update, and maintenance of Soc2 processes and compliance audit requirements.● Oversight and refinement of company SOW’s with numerous vendors such as Citrix, MSFT, NetSuite,Service Channel, QuickBooks, HubSpot to align licensing and integration efforts with ERP programsand executive reporting requirements. Savings realized up to $2+ million per year.

Houston, Texas, Us

March 2000 - June 2010 (Fulltime 2000-2008 / Consultant 2008-2010)Multiple Roles/Functions Held:Global Service Delivery Manager for Application Packaging & DistributionTransition Tower Lead for Day 1 access for M&A activitiesGlobal Service Desk “Lead” Trainer & Knowledge Manager Global Service Desk Delivery & Program ManagerSubject Matter Expert for EUC & Remote Access SolutionsPursuit Transition Technical Resource & Program ManagerReorged over 30+ times in 10 years, 4 CEO’s, 8 leadership changes, and numerous go-forward strategies. Let’s just say, I became an expert at embracing change. While others saw walls, I saw professional growth and the ability to be well versed in many areas of technology, delivering of products, services and solutions at a Global level to internal employees, business partners, vendors and day 1 access for mergers and acquisitions.

Randolph Afb, Tx, Us

Serve as protector and right hand to Air Force chaplains, helping to organize and prepare for ministering and counseling to military personnel in various circumstances. Provide and support religious observances, pastoral care, counseling for spiritual, grief, trauma, and moral guidance to Air Force personnel.Primary Functions Performed:o Chaplains Assistanto Bookkeepero Red Cross Base Liaisono Government Contracts (subsidized/unsubsidized funds)o Squadron Technical Integration Lead (operating systems, apps, and new hardware)