• Manage a team of 4 managers and 30+ technical writers who write documentation for Google Cloud Platform. The team covers the Data Analytics, Artificial Intelligence, Machine Learning, and Industry Solutions products. • Drive business strategy and direction for my team and the larger organization of 150+ technical writers.

Managed a team of 10+ technical writers who documented the Data Analytics product area of Google Cloud Platform.

Team lead for the Data Analytics and ML/AI Docs team and writer for BigQuery.

• Led a cross-disciplined team in the delivery of the online software documentation for multiple leading-edge software products. Simplified and cut the publication production process in half and saved more than 2 person weeks of work each month. • Worked closely with engineers and testers in an agile development environment, and wrote various types of software documentation across a 20,000+ topic library. Authored content in DITA and single-sourced content across multiple versions.• Wrote and delivered API documentation for a highly technical software project with single-sourced content across multiple versions and multiple products. • Interviewed engineers to understand and document complex products. Followed up interviews with written documentation to confirm accuracy. • Worked with end-users to gather feedback, improve technical accuracy, and identify information gaps in the documentation. • Managed and supported the documentation infrastructure for a 20,000+ topic library: maintained various Perl scripts, packaged content for translation, built content output, and published content to the web for end-users.• Gathered various website statistics for the documentation library and analyzed data to look for trends and help prioritize efforts.

• Wrote and maintained 3000+ topics of highly technical software documentation for administrators and application programmers, and worked with engineers to ensure the technical accuracy of the documentation.• Co-led the DITA migration and rearchitecture of a 20,000+ topic library, and implemented a single-sourcing strategy to increase productivity. • Delivered DITA education sessions and acted as a general DITA subject matter expert for my team.• As the Online Information Center lead, scheduled and led the team through the delivery and update of multiple versions of the product documentation in an online help system.• Sized, estimated, and scheduled work items for project planning.

* Worked closely with subject matter experts to write task-oriented software documentation.* Migrated a technical manual to DITA and improved the quality.