Lisa K. Johnson Email & Phone Number

Denver, Colorado

Administrative Assistant in the Bereavement Department

Littleton, Co

Answer phones, schedule water delivery, maintenance, equipment swaps, answer billing questions. Updated monthly invoice spreadsheets for large companies, QuickBooks data entry, critical preparation/review of delivery tickets for the next day.

Highlands Ranch, Co

Quickly learned duties of cashier and photo lab, excellent job interacting with customers while efficiently checking them out and keeping the line moving. Selected to attend a weekly meeting where store goals are monitored and solutions are discussed and executed.

Wheat Ridge, Co

* Greeted clients, answered phones and scheduled appointments.* Set up new clients in Timeslips and created new file folders. * Assisted with Accounts Receivable and Accounts Payable using QuickBooks and Timeslips.

Littleton, Co

* Prioritized and modified tasks when two new events were added at the last minute. The deadlines were successfully met without compromise to the results. My attention to detail helped the company correct errors that came about due to the rushed timeframe.* Recruited for monthly medical sales career fairs by sourcing candidates through Career Builder, screened the top candidates by phone and scheduled interviews with hiring managers.

Denver, Co

* Spearheaded the update of company information on the important Colorado Gives Day fundraising website.* Accurately entered donation information and prepared acknowledgement letters.* Responsible for keeping office calendar listing of meetings, room assignments and events up to date.* Tracked and followed up with 200 registrants for the first annual gala. Assisted with registration and checkout at the event.

Aspen Grove, Co

Greeted, engaged and assisted customers with product knowledge, style, fit and checkout.

Bloomington, Mn

* Greeted clients, took payment, answered and screened phone calls, and scheduled appointments for a very busy immigration law firm.* Assisted clients in filling out the consult form correctly which helped set them up for success the next time they called in.* Developed an already existing spreadsheet of payment history into a reference tool which assisted when clients gave the petitioner rather than the beneficiary's name when calling.* Met daily deadline for Fed-Ex pick-up of critical packages.* Managed the new automated phone system which I learned on my own.

St. Paul, Mn

* Managed the three-month process for mailing out holiday cards and chocolates to over 200 clients. Worked with an Access database to create the address list and kept client information updated throughout the year.* Streamlined the holiday cards and chocolate process by adding a field to the Contact Access database which identified what item was received the previous year.* Maintained office phone list, employee contact list, and a tickler file for birthdays and hire anniversary dates.* Managed marketing documents keeping them up-to-date and always on hand.

St. Paul, Mn

* Researched and set up the plan for handling money at the first annual Allina Hospice & Palliative Care Gala. The plan was so thorough and logical, finance wanted to use it as a template for all event planning.* Developed user friendly application in Access to collect and report good customer service and identify areas where customer service needed to be improved.* On a quarterly basis, collected and calculated performance indicators and entered them into a national organization's electronic form.* Successfully supported multiple managers with differing priorities.* Supported Vice President's calendar and scheduled meetings.* Supported the Bereavement Access database and did accurate data entry of critical data.* Daily donation data entry and wrote acknowledgement letters.* Updated Dashboard report in Excel displaying performance indicator graphs.*Responsible for set-up and maintenance of pagers, phone numbers, voice mail distributions, building access cards, parking stickers and computer setup for new employees.* Managed timecards for 30 people with a variety of schedules and with minimal errors.* Prepared weekly, monthly and holiday bereavement mailings.* Wrote letters, memos and meeting minutes.* Coordinated office volunteers and projects.* Managed office supplies so needed items were always on hand and easily accessible.* Consistently organized processes into logical tasks and documented with detailed instructions.