ODEL voted the 2nd most Visible Fashion & Apparel Brand Online according to the Digital Outlook Sri Lanka Report 2023Managing social media platforms (Facebook, Instagram, LinkedIn and TikTok) for Softlogic Retail: ODEL, Cotton Collection, Softlogic Brands, Galleria, Mothercare, Guess and Softlogic Holdings.Managing digital media advertising on Google Ads for Google Display and Video Ads and LinkedIn Ads for LinkedIn Single and Carousel Ads.Curating, managing, copy… Show more ODEL voted the 2nd most Visible Fashion & Apparel Brand Online according to the Digital Outlook Sri Lanka Report 2023Managing social media platforms (Facebook, Instagram, LinkedIn and TikTok) for Softlogic Retail: ODEL, Cotton Collection, Softlogic Brands, Galleria, Mothercare, Guess and Softlogic Holdings.Managing digital media advertising on Google Ads for Google Display and Video Ads and LinkedIn Ads for LinkedIn Single and Carousel Ads.Curating, managing, copy writing and proofreading content in both Sinhala and English.Managing and responding to customer inquiries on social media regularly.Contributing to photoshoots and lifestyle shoots done for ODEL and Cotton Collection.Managed the social media campaigns for ODEL and Cotton Collection Fall and Christmas Campaigns 2022 Show less

Managed social media platforms (Facebook, Instagram, LinkedIn and TikTok) for Softlogic Restaurants: Burger King, Baskin Robbins, Delifrance, Crystal Jade, Popeyes, Area 07 and Softlogic Retail: ODEL, Cotton Collection, Softlogic Brands, Galleria, Mothercare, Guess as well as Softlogic Holdings.Managed digital media advertising on Google Ads for Google Display and Video Ads and LinkedIn Ads for LinkedIn Single and Carousel Ads.Curated, managed, copy wrote and proofread content… Show more Managed social media platforms (Facebook, Instagram, LinkedIn and TikTok) for Softlogic Restaurants: Burger King, Baskin Robbins, Delifrance, Crystal Jade, Popeyes, Area 07 and Softlogic Retail: ODEL, Cotton Collection, Softlogic Brands, Galleria, Mothercare, Guess as well as Softlogic Holdings.Managed digital media advertising on Google Ads for Google Display and Video Ads and LinkedIn Ads for LinkedIn Single and Carousel Ads.Curated, managed, copy wrote and proofread content in both Sinhala and English.Managed and responded to customer inquiries on social media regularly.Contributed to photoshoots and lifestyle shoots done for ODEL, Cotton Collection, Delifrance and Baskin Robbins.Managed the social media campaign for the ODEL Mall Kandy launch as well as planned and managed Influencer promotions for the same. Show less

Planning, creating and scheduling content for Facebook, Instagram, LinkedIn and Twitter.Copywriting content for newsletters, blog and website.Following SEO best practices for blog, website and social media.Handling community support and engagement on social media.Hosting live webinar/conference/inauguration events and moderating live online events.Copy writing and proofreading all communications sent to students across all departments.

Handling SMS, IVR, and APP products with telco providers while maintaining a good rapport with their product managers.Following up with technical developments of news products and ensuring product quality is up to top industry-standard to launch.Developing marketing strategies, marketing plans, and proposals.Creating SMS scripts for campaigns and voicing OBD recordings both in Sinhala and English languages

Managed a team of eight agents and all airtel subscribers that connect to customer service through digital platforms; E-mails, chats, Facebook messenger and the airtel app.Closely monitored performance and implementing strategies to maintain digital service quality.Verified internal communications for products and services.Coordinated with various departments and managing the Knowledge Portal which is used to share information across all customer service touch points.

Managed marketing campaigns across print, broadcast and online platforms.Supported with creating artwork for the ‘My Airtel’ App as well as other digital channels that includes social mediaCoordinated with the advertising agency and the digital agency in carrying communication campaigns and/or the brand.Involved in analysing advertising and digital reports.Closely monitoring product design and other forms of marketing to maintain consistency in branding

Responsible for procuring new clients through direct contactMaintaining good relationships with existing clients to ensure that they are retained.Crafting business proposals to draw in more revenue from clients.

Coordinated invoicing, debt collection and weekly reports in a timely manner.Managed assigned sales/awareness events and related reporting.Assisted in general administration activities, analyse customer feedback.