Lisa K Coons Email & Phone Number

Rome, Ga, Us

I am working remotely from home assisting customers in gathering customer information and for customer satisfaction purposes.

Lexington, Kentucky

Seasonal position, during April and October, Keeneland is awesome!

Vancouver, British Columbia, Canada

Mentoring: I have mentored associates to become virtual agents specializing in qualifying customers.Coaching: I have provided coaching sessions to associates to enhance their skills and performance.Training: I have trained associates to effectively handle customer inquiries and qualify potential clients.Virtual agent expertise: I have developed expertise in training associates to work as virtual agents.Qualifying customers: I have focused on teaching associates how to identify and determine the qualifiers for clients.Understanding various professional industries: I have worked with professionals from diverse fields like realtors, insurance agents, physical therapists, financial specialists, lawyers, and dentists.Energy and enthusiasm: I have emphasized the importance of being energetic and enthusiastic in client interactions.Empathy: I have trained associates to approach customer interactions with empathy and understanding.Appointment setting: My efforts have resulted in associates being skilled at sending qualified appointments to clients.Monitoring and mentoring: I regularly monitor and mentor associates through coaching sessions and team huddles on a weekly basis.

Kissimmee

Notable accomplishments:Participated in the Masters Trip in Lake Tahoe, CA in January 2016 to celebrate outstanding results achieved in 2015.Received the prestigious Platinum Elite Award at the Sammy Awards for exceptional achievement in 2015.Recognized as a million-dollar producer in the call center, focusing on assisting current owners with upgrades.

Orlando, Florida Area

Supervised associates in the In-House Marketing Vacation Sales Department- Train, coach and supervise associates for sales of vacation packages with Marriott Vacation Club.- Manage and work my own lead sources for sales of vacation packages.- Work with department managers on creative incentives and motivational strategies for a department of 67 associates.

Orlando, Florida, United States

Multimillion-Dollar Company: President/Sales Director for Kitchen Cabinet and Office Furniture Manufacturing IndustriesResponsibilities:Oversee corporate marketing and communications functionsDirect brand management, PR, media relations, corporate positioning, and product launchesHandle advertising, sales collateral, and tradeshow marketingSelected Accomplishments:Developed and executed integrated, multi-channel print, catalog, web, and direct marketing campaigns, resulting in a sales increase from $1.1 million to $6.5 millionLed the successful market launch of 12 new manufacturers, including identifying opportunities, researching new product possibilities, collaborating with engineering teams, and creating campaigns that generated $6.5 million in annual salesCreated a dynamic website to improve communication flow and provide an effective sales tool for field representativesAuthored catalogs, course guides, and training brochures to enhance sales reps' understanding of complex product features and improve sales effectivenessConducted ongoing customer and market research, along with demographic profiling, to identify and capitalize on unmet market needsProduced a comprehensive media kit showcasing key marketing analytics and demographics, instrumental in closing numerous high-level dealsCompanies Represented:Compx/WaterlooNorthern ContoursBerenson HardwareAdhesives of Many Manufacturers

Clearwater, Florida, United States

Developed marketing programs for a variety of business-to-business clients. Used an integrated approachto create balanced programs for clients to build their respective brands and businesses. Developed thebusiness model and grew the adhesive division from $300k to $3.4 million.

Bachelor Of Science, Speech Communications

Master'S Degree, Digital Communication And Media/Multimedia