Job Responsibilities: Work as a product and user operation for new project – iWalk Application, to enrich product form from 0 in order to extend total user time and improve retention rate. Event Planning: Planned and drove 6 event projects online at a short time, the average participation rate is 15%, contribute 30%+ daily income and next-day retention rate stays at 61%. As a Project Owner: Developed project proposals through research, dismantled tasks and drove projects… Show more Job Responsibilities: Work as a product and user operation for new project – iWalk Application, to enrich product form from 0 in order to extend total user time and improve retention rate. Event Planning: Planned and drove 6 event projects online at a short time, the average participation rate is 15%, contribute 30%+ daily income and next-day retention rate stays at 61%. As a Project Owner: Developed project proposals through research, dismantled tasks and drove projects online successfully. Down to Earth Tracking: Worked and communicated with several cross-regional departments and updated progress of the project, made decisions on optimizing events after went online based on data analysis. User in Touch：  Gather Demands: Answer questions and solve problems online in QQ chat groups for users, greatly improved the atmosphere; and adjusted product time schedule based on feedbacks received. User Activation: Recall users through sending pushes and instant messages, the push click rate stabilized at 18%, while the total recall number is above 1K+. Data Analysis: Maintain product daily and activity core forms, update abnormal fluctuations inside team. Show less

Job Responsibilities: In charge of new system ‘Link’, directly faced salesmen for their advice; wrote SQL to run and analysis data, provided solutions to management team Empowerment： Offline Training: Carried out 7 offline trainings to over 400 agents introducing new system Material Preparation: Collaborated with experienced agents and product team, worked out training PPT and product operation manual, then promoted to other areas in SH Key Indicator… Show more Job Responsibilities: In charge of new system ‘Link’, directly faced salesmen for their advice; wrote SQL to run and analysis data, provided solutions to management team Empowerment： Offline Training: Carried out 7 offline trainings to over 400 agents introducing new system Material Preparation: Collaborated with experienced agents and product team, worked out training PPT and product operation manual, then promoted to other areas in SH Key Indicator Optimization: Response Rate Improvement: Instant Message response rate rose from 40% to 70% by means of training, sending daily performance tables, defining user layer and group chat operation  Conversion Rate Improvement: Established benchmark agents, and launched daily briefing for unqualified ones; ameliorated professional level of conversations with consumers and assisted in new functions go online Data Analysis: Broke down the index, produced daily, weekly tables and monthly reports; discovered problems while provided solutions and plans Show less

Responsibilities: Collected and arranged data in order to analyze the behavior of consumers; assisted to set up database and consummated report filesDatabase Arrangement: Collected and arranged data in order to analyze the behavior of consumers, in total reviewed more than 3000 URL information with teamDatabase Setup: Assisted to set up database using Excel, laid a solid foundation for further data analysis, improved the ability of processing dataOutput: Assisted to seek… Show more Responsibilities: Collected and arranged data in order to analyze the behavior of consumers; assisted to set up database and consummated report filesDatabase Arrangement: Collected and arranged data in order to analyze the behavior of consumers, in total reviewed more than 3000 URL information with teamDatabase Setup: Assisted to set up database using Excel, laid a solid foundation for further data analysis, improved the ability of processing dataOutput: Assisted to seek information of internet and auto industry, gained insights from tables and beautified the forms of PPT files Show less

- Translated works with all aspects of the business, including specifications, documents, news and emails between Chinese and English; interpreted conversations and telephone meetings - Communicated with colleagues and coordinated with teammates on works assigned, fluently using the internal system to input information and accomplish tasks, cultivated team work spirit across multiple cultures

Responsibilities: Assisted the team to hold internal workshops, coordinated with internal departments and with outside companies to comb the workflow, accelerated the work efficiencyHeld Workshop: Assisted the team to hold internal ‘Cornetto Youthify Workshop’ twice, responsible for collecting materials, and aligning with advertisement companies on POSM making Coordination: Communicated with participants from different departments, keeping the whole process smoothly and the final… Show more Responsibilities: Assisted the team to hold internal workshops, coordinated with internal departments and with outside companies to comb the workflow, accelerated the work efficiencyHeld Workshop: Assisted the team to hold internal ‘Cornetto Youthify Workshop’ twice, responsible for collecting materials, and aligning with advertisement companies on POSM making Coordination: Communicated with participants from different departments, keeping the whole process smoothly and the final attendance rate exceeded 90%Integrate Resources: Coordinated with 4 internal departments like Finance, Admin, Procurement and IT etc., established and handled 14 new contracts through using internal systemsOptimize Process: Be in charge with outside vendors including market research and advertisement companies for systems related issues, invoices, contracts and payments Show less

- Did market research and edited weekly news scans for 4 clients in 3 industries including semiconductor, entertainment and law- Collected PR drafts published on the internet and in magazines, making several monthly report forms- Contacted media for publishing news releases and supporting clients for attending exhibition