Lisa Boni Kelly, Mba Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

Train and mentor a national team of Client Experience Managers, working to ensure they have the support and resources to successfully advocate for their clientsDeveloped Quality Assurance Program to improve client satisfaction with Service DeskCollaborate with Leadership Team to ensure clients expectations are met/exceeded

Greater Denver Area

Led a team of five Client Experience Managers in the Denver metro areaImproved Quarterly Business Reviews to provide more consistent and valuable deliverablesDevelop an Annual Client Satisfaction Survey aimed at improving all areas of the customer experience

Denver, Colorado, United States

Client advocate dedicated to ensuring services are delivered to the satisfaction of the clientManaged contract adjustments and renewal for 20+ clientsConducted quarterly business reviews geared toward providing strategic roadmaps for clients

Denver, CO

Served as client advocate to ensure Touchbase is consistently delivering on all client commitmentsManaged renewal of ongoing contracts along with add-on orders and upcoming client projects Consistently identified opportunities for improving the client experience Served as Project Manager for small client projectsConducted and analyzed service level.

Denver, CO

Improving digital marketing and branding strategies for current and prospective clients, specifically in areas of website design, SEO and Social Media MarketingCreating and presenting value-based sales proposals to key decision makers Collaborate on initiatives to continually improve the client experienceDeveloping email marketing campaigns resulting in.

Greater Denver Area

Educated and trained staff and team members on how to build a constant stream of business with a focus on exceptional customer serviceAggressively planned logistics for department marketing campaigns and initiatives with regards to driving the businessCollaborated with regional merchandisers to ensure customers were receiving best quality and.

Englewood, CO

Created, designed, and implemented an aggressive communication strategy for customer retention resulting in 500K+ customer upgradesDeveloped loyalty campaigns aimed at current customers to strength customer relationships and build brand equityProject Manager for a variety of marketing campaigns including television spots, print and online initiatesCrafted.

Greenwood Village, CO

Developed internal and consumer-facing marketing assets including brochures, webcasts, and podcastsSuccessfully redesigned marketing “teleguides” to ensure lead generation campaigns were more effectiveCollaborated with various departments including communications and marketing team to redesign company website and improve product imageDirected the Ernst &.

Elk Grove Village, IL

Increased revenues by $9 million per month by initiating a new pricing structure for leisure markets Managed 11 wholesale contracts that contributed $100 million in annual revenueDeveloped and implemented airfares based on market research and competitive market conditionsActed as a liaison between the Pricing and Advertising Departments in the development.

Mba, Integrated Marketing Communications

Marketing

Bachelors, Marketing

Marketing