Lisa Kettyle, Shrm-Cp Email and Phone Number

Sr. Human Resources professional responsible for human resources leadership and organizational development support within the East Region consisting of 37 locations. Provides guidance and ensures compliance with federal, states and any local statues as well as corporate and division/region policies and procedures including but not limited to the areas of employee and labor relations, recruitment, employment, performance management, benefits and compensation administration and safety and worker’s compensation. HR Business Partner to Sr. Vice President, Regional Vice President and General Managers with key focus on talent acquisition, development and succession planning. Supports regional leadership as ambassador for driving Westrock culture and performance results in alignment with company and division business initiatives.

Lead all aspects of the Corporate Human Resources Department for a national company of 4,000 employees by providing strategic leadership and guidance in the areas of training and leadership development, recruiting, performance management, employee relations, compensation, compliance, benefits, and best practices in human resources related policies and procedures.Supervise a staff of seven HR professionals Ensure compliance with multi-state and federal guidelines that govern the human resources functionsCultivate and administer policies and procedures from scratchEstablish HR plans and strategies via an internal website to support the achievement of uniform firm-wide business objectivesNegotiate, coordinate and implement onboarding processes saving the company $20k annuallyStrategic business advisor to the executive/senior management team regarding key organizational and management issues as it relates to site specific contractsDevelop, coach and train leaders and managers to drive greater productivity and higher engagementQuickly form credibility and productive working relationships at all levels within the organization and with outside clients

Responsible for the efficient administration and management of the Human Resources function for two upscale hotels including development/administration of human resources policies, employee relations and conflict management, recruiting/staffing, benefits administration, compensation, training and coaching, policies and procedures, 401K administration.Ensured compliance with all Company policies and procedures and Federal, State and Local laws and regulations which pertain to Human Resources. Implemented new procedures and communicate verbally and in writing any updates. Successfully managed all human resource functions which included recruiting, employee relations, benefit/compensation plans, succession planning, training, policies & procedures and talent review. Partnered with managers throughout the performance management processes. Analyze evaluations to ensure appraisal comments are appropriate and verify goals are measurable and achievable. Control the administration of wages and benefits to ensure the accurate and equitable application of same. Maintained a union-free environment while implementing systems that improved productivity and cost.Consulted with, challenged and influenced senior management to align people ,processes and practices with business objectives. Sourced and implemented new improved benefit and compensation programs while maintaining operating expenses below budget. Reduced recruiting costs by $28k over a one year period and recruited over 160 new hiresCoached management on employee relations initiatives and counseled employees on necessary performance improvement issues.

Responsibilities included managing the field HR function with an emphasis on providing strategic direction and coaching the regional director and district leaders on the succession planning and development of employees. Partnered with region, district, and store management on HR related issues, merit review process, bench strength development, training and development, recruiting, retention, disciplinary action, performance management, and leadership change. Assumed responsibility for 131 stores consisting of approximately 2500 employees.Managed/coordinated HR programs/policies to include: referral program, annual Store Manager and semi-annual store hourly performance appraisal and merit review process, benefits enrollment, relocation process, progressive discipline and termination process, succession planning, the internal complaint process, bench strength development and recruiting.Investigated and partnered with the legal department to respond to allegations of harassment, discrimination, employee disputes, grievances and other sensitive issues.Researched and quickly responded to hotline complaints.Conducted training of HR related topics for field operations.Represented Blockbuster at labor commission and unemployment hearings and participated in follow-up communication and investigations as needed. Coached district leaders on proper handling of unemployment claims and hearings.Facilitated talent review sessions with Regional Director to identify high performers, chart succession planning, in order to develop bench strengthAdvised management with regard to screening and interviewing of all applicants an monitored to ensure diversity within area of responsibility