Lisa Flowers Email & Phone Number

Indianapolis, Indiana Area

Indianapolis, Indiana Area

Indianapolis, Indiana Area

• Handled customer billing inquiries and telephone service requests
• Diffused escalated customer concerns by providing the best possible option
• Interfaced daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions
• Managed high-volume workloads in a deadline-driven environment. Resolved an average of 550 inquires weekly and consistently met performance benchmarks in all areas (talk time, speed, accuracy, volume)
• Became a dependable resource for team members challenged with difficult calls
• Assisted company to attain the highest customer services ratings (as determined by external auditor) - earned 100% marks in all categories including communication and listening skills, problem solving and professionalism