Lisa Gregg Email & Phone Number

Perform documentation, development, and testing activities related to aircraft configurationWork closely with product development teams to develop test plans that will be used to ensure quality and usability of Garmin productsPerform testing according to plans to ensure quality and compliance with stated requirementsAnalyze test results and communicate with product development teams to assist in problem resolutionCreate documentation and Engineering Change Orders in support of software releasesPerform software quality assurance activities in support of software releases

1) As a team lead provided 24 hour by 5 day support for several Production Applications.2) As a team lead, handled high priority production incidents by sending out technical alerts of the incident, setting up meeting makers for management updates of the incident and run the incident meetings.3) Create and Improved documentation and processes used by the team a) Created documents for incident management process, checklist of steps to do, b) Created documents for problem management process c) Created process and procedure documents for ticket creation for incidents found during quality testing d) Documented process for opening request for access to incident management system e) Created documents for delegation of tasks to assist with better understand on both parties of the expectations f) Created and ran weekly reports for the request system4) Created training material for new indident management system.5) Executed brown bag and table-top training sessions for the new incident management system.6) Configured proper routing of incidents.7) Setup and entered data used to determine the correct configuration for an incident.8) Configured e-mail and pager notifications to the different groups when a ticket arrives in their queue.

Developed and tested business logic rules for the Message Acquisition and Formatting (MAF) application for the processing of Call Detail Records and distribution of the records to downstream systems Managed the analysis, development and implementation of production change requests for MAF and AMS XACCT by the Business Unit. Estimated level of effort, assigned priority, and determined when the changes would go into prodSupported Sprint production Usage Mediation Applications, both MAF and AMS XACCT with on-call rotation. Performed system monitoring, issue resolution, and code installations for production fixes Support projects in all stages of a release and software development lifecycle, including providing level of effort for development during the definition phase of projects Primary responsibility to support Sprint resellers, including new reseller setup, interface monitoring and maintenance, troubleshooting issues, and responding to reseller inquiries concerning the app

Turned requirements into design and code on Big Safari aircraft. Made a common main software set for better maintenanceLanguages used: FORTRAN, C, C++, some scripting in a UNIX environmentImplemented table design to remove external translator, resulting in early delivery of aircraft. Received Achievement Award for this workMerged two sets of code that performed the same browser function and created one code to do the redundant functions. Created separate functions for non-redundant code, resulting in better code managementDesigned, created and implemented main web page and ten individual web pages, resulting in better access to information for entire department

Bs, Computer System Engineering

Education record