Lisa Hardy Email & Phone Number

Fort Sam Houston

San Antonio, Texas

Phoenix, Arizona

- Leads team of 7 in analysis and production to meet time-sensitive project requirements- Directs research areas and reporting format - Serves as Primary Point of Contact for Director on all Air Force personnel matters - Prepares Air Force evaluations, also reviews Navy evaluations and award write ups - Coordinates with local recruiters to advertise open positions within unit- Prepared Air Force performance evaluation guidance to assist Director's transition to joint supervision- Developed admin infrastructure for cross-service supervision of incoming Air Force personnel

Roseville, Mn

- Remote support of Mytech Partners managed services clients and services - Respond to Client and management agent service tickets/requests - Proactively monitor and troubleshoot managed backup solutions - Maintain managed backup solutions, Servers, Workstations - Answer phone calls and assist in afterhours emergency support - Assist in disaster recovery scenarios - Mobile Device Management and support - Proactively monitor and troubleshoot managed network assets - Perform scheduled maintenance - Platform Administration - Assist in management tool platform upgrades, patching, application updates, after-hour services and maintenance

Glendale, Az

- Tier 1 support to agents, responded to requests via phone, email and automated trouble ticket- Conducted troubleshooting on systems to detect software and hardware malfunctions - Reset user passwords - Followed up on open tickets with client to ensure resolution - Configured Outlook settings and mapped to network - Assisted users with pairing mobile devices to Outlook account - Performed periodic software updates through remote login access

- Member of 5-person support team for Army pre-deployment training exercises- Researched information for inclusion in training plan, populated spreadsheets for trainee use - Answered phone and email requests for information and/or guidance - Evaluated trainee-submitted forms for accuracy, completion and provided feedback to trainees - Managed all short notice tasks/projects received in front office- Set up and managed weekly staff meetings - Managed calendar for supervisor as well as two conference rooms - Proofread all correspondence and performance reviews for grammar, content and format - Developed three contingency training scenarios--used in Air Operations Centers around the world

Hurlburt Field, Fl

- First line customer support for Unit Front Office, via phone, email, and in person - Managed calendars for Unit Commander and conference room- Compiled process evaluation reports, analyzed and determined needed improvements - Briefed new performance evaluation methods to 200+ employees - Trained and supervised three staff members- Managed projects assigned by higher headquarters; delegated and tracked for completion- Liaised with multiple agencies to ensure unit compliance with established Air Force policy- Established Inspection program to facilitate adherence to standards year round- Evaluated six programs for national compliance, identified shortfalls and corrective action plans- Maintained confidentiality of sensitive information- Guided office through 50% employee force reduction; shifted nine programs to maximize coverage

- Managed eight member analysis team--oversaw daily report production and analysis - Developed weekly event/analysis summary, presented key highlights to unit and higher leadership - Compiled and analyzed area information to create 6-month and 12-month trend analysis report/briefing - Coordinated visits/tours between agencies on base to facilitate cooperation - Managed office conversion to comprehensive Air Force filing system - Trained junior employees and set up infrastructure for physical and electronic filing system - Mentored junior employees on public speaking form and techniques - Safeguarded classified material from unauthorized disclosure

- Supervised four person Information Management team - Proofread and oversaw routing of all performance reports and recognition packages- Ensured all documents met standards and submission deadlines - Organized and ran quarterly Commander all-call meeting with employees - Maintained confidentiality for sensitive personnel actions within office and organization - Managed six member Unit Control Center; directed operations for readiness exercises

Military Personnel Flight

- Managed 5 human resource center departments; supervised 14 military and 2 civilian members - Answered requests for information by phone, email and in person - Served as base Subject Matter Expert for uniform wear policy - Determined resolution for customer grievances - Ensured all offices adhered to Privacy Act of 1974 for protection of personal information - Managed Quality Assurance Oversight of Contracted personnel, ensured contract obligations met - Managed Civilian hire process for interview/selection of new Test Examiner - Conducted semiannual inventory of materials for promotion and language testing of 4,000+ military- Conducted investigations and drafted reports on security incident and missing equipment - Exercise evaluator; assessed base deployment capability during 10 operational readiness exercises

Hickam Afb, Hawaii

- Supervised four employees and oversaw collection/reporting for 30 multi-service personnel - Spearheaded mission refocus after 9/11; reallocated resources to direct coverage on war operations- Provided threat warning and force protection for more than 75,000 personnel overseas - Set manning schedule, determined training needs, coordinated equipment repair/maintenance - Wrote Certification Test and Training Aid for new Linguist positions in section - Rewrote Mission Supervisor Certification Test and Training Aid to update for current mission set - Learned and certified on five out of six positions in section (sixth position required formal school) - Safeguarded classified material against unauthorized disclosure

Bs, Liberal Studies

Aas, Communications Applications Technology