I was responsible for oversight and direction of ambulatory site and coordination of patient care for Haywood Family Medicine, Mission Lab, Asheville Imaging, Mission Wound, Mission Women’s Health, Mission High Risk OB Ultrasound, Mission Spine Center, and multi-specialty timeshare physicians.• Created a seamless patient experience by integrating large multi-hospital health systems and physician owned management companies. Utilized a team approach to problem solve issues with patient flow, regulatory compliance, risks, HIPAA, and revenue cycle. Resulted in improved efficiencies, patient satisfaction and quality of care while lowering costs.• Developed referrals to Mission Outpatient Care Center to exceed volume and revenue budget.• Integrated Mission Hospital into new community where competing hospital had exclusive market share.• Practice Manager for established and startup family medicine physicians. Implemented team-based care model resulting in 50% increase in patient volume, improved staff and patient satisfaction, increased time of service collections and quality.

I was responsible for accounting, analysis, budgeting, cash management, long range financial planning, internal auditing and development and implementation of financial policies. (Part-Time Oct 2010 – Feb 2011; Full-Time Feb – Sept 2011)• Recommended and implemented financial policies to ensure safekeeping of assets and sound financial structure. Developed innovative solution for asset tracking resulting in accurate records for calculation of gain/loss and reduction in expenses.• Ensured sound credit policies were in place that minimized credit risks and simultaneously provided solutions to client barriers resulting in improved revenue, increased timely collections, and reduction of aged account receivables.• Prepared, analyzed, and made strategic recommendations regarding financial position and opportunity of multiple corporations.• Controlled the flow of cash while maintaining fund integrity. Negotiated procurement of capital, administered banking and loan arrangements, handled excess cash, pension investments, and timely payment of debt obligations.• Negotiated and maintained insurance, employee benefits, 401k, property, liability, and fiduciary policies for the organization. • Provided visionary leadership in developing and implementing the strategic plan of a dynamic organization.

In addition to Controller, I was the only Financial Analyst, I was responsible for capital expenditures, budgeting, and financial controls. • Liaison with attorneys, CPA’s, financial planners, marketing consultants, and financial institutions. Developed and reviewed business plans, cost/benefit and market analyses, mergers and acquisitions, financial projections, funding alternatives, legal corporate options, trademarks, and operational structure. Presented shareholders with alternatives, solutions to problems, and achieved long-term financially viable strategic and tactical deliverables. • Developed financial controls, reporting dashboards, and policy for the Revenue Cycle department. Collaborated with management team to ensure timely collections, payment posting, denial follow-up, proper coding, charge entry and exceptional customer service. Delivered increased collections and reduced denials resulting in improved revenue and expense reduction.• Developed Request for Proposal for Anatomical Pathology Clinical and Billing Systems and subsequent selection of system vendor. Enabled physicians and staff to reference multiyear patient database of demographic, medical, and billing information resulting in improved patient care, timeliness of information, reduction of manpower due to decreased duplicate data input, and improved collections and days in accounts receivable.

In addition to Controller and Financial Analyst, I was the Human Resources Director. I managed Human Resource activities including maintaining personnel files, record keeping, compliance, development of employee evaluation plan, implementation of staff development program, tracking of corrective action and improvement plans, and coordination of employee qualifications and CME consistent with CAP lab certification.

I simultaneously held three positions with SouthEastern Pathology. Each position is described separately. As Controller, I was responsible for oversight of the financial department including accounting, internal auditing and compliance. • Negotiated and reviewed vendor, real estate, employee benefits, shareholder, employment, hospital, client physician fee schedules, and insurance managed care contracts. Resulted in increased reimbursements and reduction of expenses while improving employee benefits.• Prepared accurate and timely financial information ensuring safeguarding of assets, compliance with Federal, State and IRS regulations, and provided management reporting.• Assured ongoing compliance with current government policies including the development and implementation of HIPAA plan and annual employee training.• Advised management regarding Stark laws and their impact on the company’s relationships with vendors, clients, and business associates. Developed and achieved zero-tolerance processes through ongoing team-based accountability directives.

From May 1997 to July 1998, I was responsible for oversight of system development, training, and installation of billing system, policy implementation, and operational assessments. (Harbin Clinic 05/94 – 05/97; First Physicians Medical Group 05/97 – 07/98)• Project administrator installed IDX billing and accounts receivable system for newly formed multi-specialty physician group with 25 practitioners in 16 locations. • Developed training and reference materials for IDX billing system specific to individual job positions and trained employees.• Created and implemented Corporate Compliance Program for physician offices and central billing. Program included physician and employee code of conduct, standardized physician billing practices, healthcare legal issues, fair labor standards, and environmental laws. Developed risk management plan, OSHA manual, job descriptions, and salary scale by position and length of service. Trained shareholders, physicians, medical staff, and support employees on policies and developed and maintained compliance with procedures. • Performed operational assessments of physician practices and recommended changes to improve patient and paper flow, reduce expenses, increase revenue, and implement best practices for standard of care.

From November 1996 to May 1997, I was responsible for overseeing and implementing operational projects for the Executive Director.• Developed benchmarking tools to compare similar physician groups and establish best practices which improved physician and employee productivity, quality of care, and increased net revenue.• Transitioned new physicians into the Clinic by selecting practice location, negotiating real estate transactions, credentialing providers, and integrating team into the Clinic.

From February 1996 to November 1996, I was responsible for Revenue Cycle management including all aspects of coding, insurance/patient billing, and collections for a 72 physician multi-specialty clinic with a staff of 50 employees. • Increased collections, decreased days in A/R and reduced expenses by streamlining staff to reduce denials, improve inter-departmental communications, provide proactive coding solutions, and institute an aggressive collection policy.

From May 1994 to February 1996, I was responsible for ensuring clinical departments adhere to Clinic policy, ancillary department liaison, and management of pediatrics, family practice, urology, neurosciences, internal medicine, and central medical records. I provided financial and operational support to physician practices to determine proper staffing, space requirements, chart and coding reviews, and financial statement analyses.• Analyzed practice acquisitions to determine purchase price, physician compensation/benefit package, and ensure productivity incentives offered were attractive to physicians and economically feasible for the Clinic.• Performed financial and operational audits of practices and developed standardized policies and procedures regarding capital expenditures, FTE’s, physician and staff schedules, billing, collections, cash controls, improved fee schedules and reimbursement levels from managed care contracts by utilizing RVU’s to determine cost of providing key services.

I was responsible for accounting, tax, internal auditing, compliance, and business operations for clients in various industries. Clients included CPA firms, American Express, interior decorators, restaurants, convenient stores, physicians, hair salons, and real estate brokers.• Prepared personal, corporate, and trust Federal and State income tax returns.• Handled accounts payable, accounts receivable, cash management, budgeting, monthly write-up of general ledger, financial statement preparation and analyses, payroll, and bank reconciliation.• Specialized in startup businesses and business expansion. Developed business plans, secured finances (loans, grants, and private funding), developed record keeping and asset safeguarding policies and procedures, and recruited employees.

I was responsible for performing financial and operational audits in multiple business segments. • Reviewed, documented, and evaluated internal controls and financial data based on auditing principles and statistical sampling. Prepared reports for senior management. Resulted in improved financial and management reporting.• Applied understanding of business processes through interviewing skills, flowcharting, and documentation. • Evaluated operational processes, recommended enhancements and managed change through team-based implementation of proposed organizational and process improvements. Resulted in improved financial information and work routines with lower costs and FTE’s. • Developed accounting system, revenue recognition and expenditure policies, and internal controls for use by NBC during the Olympics. Allowed proper recognition of income, reduced expenses, and resulted in improved financial success.Specialist, Region Service Contract Sales (May 1986 – Feb 1989) – Responsible for developing service contract program for builders, condominium associations, hotels and motels that resulted in a 300% increase in business.Supervisor Financial Operations (Mar 1985 – May 1986) – Responsible for monthly analyses of accounts and statistical data to determine budget variances and recommend corrective actions.Specialist-Product Service Financial Analysis (Apr 1983 – Mar 1985) – Responsible for region budget preparation, financial statement analyses, and development of customer database.