Lisa Kay Leonard possesses expertise in it service management, itil, service delivery, management, leadership and 34 more skills. She is proficient in English. Colleagues describe her as "Lisa was a great manager to work for. She has a solid understanding of what is needed to be a good people manager while balancing those needs against the needs of the service organization. She helped me transition to a new team and understand a part of Dell's service business I didn't have any exposure to while still encouraging my professional development and growth as part of the Quality team. A pleasure to work for and someone with deep understanding of the Service Delivery… Show more" and "Lisa is extremely valuable as a manager and leader, as she cares about her team--both for their personal wellbeing and their progression in their career paths. She is very knowledgeable and educated in the IT service management and delivery field, and she possesses outstanding managerial skills. Those traits contributed to her being able to lead the team in any instances of problems not easily solved. It was my pleasure to have worked for Lisa, and I have yet to come across another… Show more"