Oversee orders for all workman's comp contracts and some insurance contracts.

Managed customer accounts, including new orders and inventory agreementsProduct Safety Team memberProduct Development Team member

Managed a team of Customer Care Specialists in supporting specific customers within a focus team environment. Oversaw customer orders totaling $40-$60 million annually.Created and implemented new processes and forms to improve internal flow and customer satisfaction, including customer reporting and escalation process.Communicated customer feedback to the teams and company.High level review of customer scheduling agreements, forecasts, and planning with an indirect report from Schedulers.Introduced a sales projection process and delivered weekly reports to the leadership team. Consistently met target goals within 2% and provided key information to manage the business. Developed Voice of the Customer Program which gathered all customer feedback and metrics. As a result, customer goals were identified and on-time delivery improved by 75%.

Specialized in a set number of customers, including the company's largest customers.Handled all communication from specific customers.Entered customer's new orders and change orders.Oversaw forecast planning for same customers.Maintained consigned products at customer location.Issued RGA's and credit memos upon request of returned products.