Analyze trends supporting field leadership to track and analyze store performance. Work with Field Operations to provide support and identify accuracy of month maintenance contracts of equipment in stores. Work with cross-functional teams to create open lines of communication to ensure the best instore experience for customers and Franchise owners.

Responsible for area staffing, payroll, training, and employee development to ensure success. Drive sales from established merchandising plans designed to support sales. Create, support and implement visual merchandising. Ensure audit compliance in all departments monthly to be successful for annual company compliance audit.

Directed territory of Sales Leaders overseeing AT&T company owned stores and National Retail Channel consisting of Walmart, Best Buy, Target, and Sam's Club. Oversaw sales and profitability for all sales channels. Managed the development and attainment of sales objectives through subordinate channels. Directed growth through setting quota’s, staffing, inventory and marketing. Accountable for the end to end financial results of sales within the assigned territory. Built a culture of employee engagement and encouraged innovation, knowledge sharing and profitable growth.

Direct Credit and Collection teams and responsible for recommending cost reduction measures to ensure center performs within budget guidelines. Align business process to ensure performance meets job requirements and track performance to measure effectiveness of set goals. Directed incentive programs and budgets geared to promote growth and success. Directed Payroll and Attendance managers to ensure compliance with FSLA practices on federal and state level. Directed testing for billing conversions and upgrades, including approval of changes in programs and reporting technical issues. Oversaw training programs in developing new hires and existing employees. Organized retention training programs geared on improving employee morale. Facilities Management – responsible for safety compliance for building and employees. Appointed as AT&T Merger Leader for Credit and Collections during merger of Cingular and AT&T. Directed team responsible for predicting write-off’s, staffing for call handling. Prepared Operations Review for Vice Presidents/General Managers of Multiple States.