Account Director
Portland, Oregon Area
Served as day-to-day lead contact and counsel to multiple clients across a variety of industries including student housing, healthcare, and nonprofit. Responsibilities:Developed and executed on PR strategies and campaigns ensuring all activities mapped to client goals, objectives and KPIs; Surpassed KPI goals for nearly all clients (including a 275% YOY increase in coverage for a client from 2016-2017, 40% from 2017-2018, and 29% from 2018-2019).Managed and developed PR deliverables including strategic campaign plans, editorial/storytelling calendars, story mining, CEO letters, newsletters, thought leadership approaches/opportunities, spokesperson briefing documents, press releases, media pitches, media lists, contributed articles, media kits, etc.Managed proactive and reactive media inquiries and coordinated interview requests on behalf of clients.Developed and maintained strong media relationships with key media targets through on-going communication, personalized media pitching, monitoring trends, etc.Secured coverage for clients across a variety of industry, trade and local media outlets including Washington Post, USA Today, New York Times, Health.com, Good Housekeeping. Served as agency lead and expert in crisis communications, managing the development of client crisis communications plans, and handling more than 200 crisis scenarios over a span of four-to-five years.Managed and developed content for client corporate social media channels; developed employee social media guidelines and best practices.Partnered with marketing team to monitor and report on reputation management trends (Google Reviews, Glassdoor, etc.).Identified, prepared, and submitted applications for speaking opportunities and awards. Maintained strong and trustworthy relationships with clients.Served as mentor to agency colleagues.