Lisa Koziol Email & Phone Number

Responsible for directing and developing instructor professional services operations in order to support the delivery of Live Online global and regional objectives.

Troy, MI

Drove the strategic vision and design of innovative, learner-centric products and services in close collaboration with clients, learners, instructors, and Global LT staff. Provided thought leadership on marketplace trends, product strengths and weaknesses, and strategic partners resulting in a competitive advantage. Managed direct sales operations.

Troy, MI

Received title change as company expanded. Continued management of day-to-day global operations for Language Training, Cross-Cultural Training, Destination Services, and Translations service lines with a strong focus on increasing revenue through the consumption of approved services and retention of clients.

Troy, MI, USA

Management of all day-to-day global operations for Language Training, Cross-Cultural Training, Destination Services, and Translations service lines with an internal team of 70 staff as well as 2000+ contractors. Promoted to take over many of previous COO’s responsibilities after private equity purchased company.

Troy, MI

Established and managed successful operational presence in the United Kingdom, Hong Kong, China, and Brazil as company experienced exponential growth of $15 million over 9 years.

Troy, MI

• Coordinated all aspects of a learner's language training program from initiation of services to completion of the program.
• Served as a single point of contact for clients, learners, and instructors for assigned clients.
• Sourced, hired, and on-boarded instructors based on the learner's needs.
• Ensured complete satisfaction of services by all participants.
• Provided ongoing support and reports.

Font-Romeu-Odeillo-Via, Occitanie, France

• Coached primary and secondary school students to increase English conversation skills
• Provided instruction in American culture, history, and pronunciation
• Supported students from diverse socio-economic and cultural backgrounds

Troy, MI

• Sourced, hired, and on-boarded language instructors around the world to work with approved language learners.
• Identified instructors via job postings, phone calls, internet searches, etc.
• Data-entry of qualified applicants into the talent database.
• Vetted and interviewed language instructors in French and English as well as performed reference checks.
• Negotiated pay rates to meet gross margin targets.
• Processed hiring documentation.

• Provided administrative support to Auditing Team consisting of two full-time clerical staff, three auditor assistants, and fifteen auditors.
• Reviewed client accounting reports to locate and correct inconsistencies related to accounting errors.
• Aided in the management of office procedures such as running and reviewing accounting reports.

Ba, French Language And Literature

French Language Certificate

Activities and Societies: Study Abroad Program