Trusted as the main customer service voice of the company to deliver operational services for plan set up and claims processing for employee benefits management to over 900 companies and servicing over 16,000 employees annually. Present and train benefit programs to employers, human resource managers, benefit administrators, and employees. Strong understanding of IRS regulations, HIPPA and benefit administration guidelines. Adaptation of employee relations to support client companies and service employee benefit needs.

Provide consumer selection and shopping for all online general merchandise and grocery orders on a daily basis, ensuring that the shopping selections are of the highest quality product available from the shelf. Ensure quality customer service to all instore customers to assist them in their search for products. Train new personal shopper associates when necessary.

Professional Recruiting, Human Resource Consulting and Candidate Career Coaching.Offering assistance with top-talented employee placement with full-cycle recruitment - Human Resources contracting for remote work sites - Employee Handbook Development - Job Description Development - Personnel File Audits for Legal Compliance - Provide employee coaching, training and Leadership Development trainings - Resume/Cover Letter Writing as Northeast Iowa's ONLY Certified Professional Resume Writer!!! DiSC Personality Profile Authorized Distributor through Inscape Publishing.

Assist with the service and sales of donated products in a thrift retail outlet center. Perform managerial functions with opening closing procedures. Used as a resource for company marketing of new retail store in Cedar Falls, IA. Asked to provide community outreach to connect the company to area businesses. Promoted to 32-hour work week over a 20-hour work week. Chosen to do new employee training, daily deposits, product merchandising and pricing of hard goods in both the Waverly and Cedar Falls stores. In February 2019 appointed as a designee manager to supervise retail associate staff of 20 hours or less. Strengthened partnership with Cedar Valley Friends of the Family by spearheading the recycling of tote bags for their client use while keeping these products out of the landfill.

Tasked with selling product to Walmart retail directly from the wholesalers or through promotional displays with Acosta, Inc. Possess strong customer service skills and be able to identify the product needs of the retail operation based on the store location and demographics. Project and track sales of products in order to replenish stock when it becomes low, and to provide product placement on the sales floor as well as set and restock all promotional displays. Received Walmart employee certification training and provide partnerships to department managers to take on stocking of home location displays of product, so they do not have to worry about it. Assist in helping department managers order SCOG product and displays that assist in increasing their department revenues and timing orders to coincide with holiday or seasonal product needs for a higher sales margin.

Accountable to provide business development and full cycle recruiting for a startup recruiting firm recruiting for IT and Big Data development with Artificial Intelligence – Machine Learning – Data Science (Analytics/Develop) - Robotics – Robotic Process Automation - (Embedded Systems) – Software Development – HL7 Development - Digital. Utilized LinkedIn Recruiter. (Manage 1 direct staff)

Strive to develop new business and provide full cycle recruiting for manufacturing candidates in Iowa, Minnesota, Wisconsin, Nebraska and Oklahoma. Machinists – Mill Operators – Service Engineers – Mechanical Engineers – Electrical Engineers – Diesel Mechanics – Plant Managers – CMA/CNC Programmers and Operators. Utilized Monster, LinkedIn Recruiter, and BullHorn ATS.

Wapiti Medical purchased Emergency Practice Associates

Driven to coordinate services with healthcare facility needs, to partner with operations, manage all new business and to develop and implement recruitment plans and strategic initiatives to find and hire Physicians of various specialties as well as Advanced Practice Clinicians. Attend trade shows and career fairs regularly. Build a strong network of sourcing new candidates. Utilized Indeed, MS Excel, LinkedIn Recruiter, Monster, and Industry “canned” ATS. (Manage and direct staff of 1-full time.)

Accountable to partner with operations, drive management of all HR generalist functions to identify staffing levels, recruit, complete payroll status changes, provide payroll processing, employee benefit enrollments, attendance tracking and auditing of all payroll, participate in all unemployment processes, conduct employment verifications, and monitor compliance with employment laws involving FLSA, ADA, ADEA, EEO, FMLA, Workers’ Compensation and authorized worker/visa requirements. Supporting the largest facility of 10 within the United States currently at 225+ employees. Utilized UltiPro ATS. (Manage and direct staff of 1-full time and 1-part time.)Key Contributions: Drive talent management/succession solutions: in partnership with operations to focus on skill gaps for internal advancement, create job transfer requisition processes and monitor program success.  Instrumental in collaborating with Safety Management: by aiding with safety training and implementation to realize a significant decrease in workplace accidents and improve GMP and SQF policy standards. Develop, streamline and improve processes and turnaround time: through creation of new processes that were non- existent to simplifying paper intense processes, realized immediate improvement on all employee paperwork turnaround by tracking activity and automating where possible. Advocate and improve awareness: regarding all code of conduct and corporate values throughout all levels of the organization. Collaborate with operations for recruiting: by identifying staffing and employee development needs, unique proactive recruiting and training/development needs. Leadership coaching: to managers and supervisors with effective employee engagement and motivational methodologies, including employee surveys, as well as enhancing overall employee morale.

Affiliate partner to Career Connections, inc., USA Staffing provides traditional staffing services to the clients of Career Connections via all 10 offices within the State of Iowa. Providing additional resources through Flagger Pros USA, Safety Pros USA, Driver Pros USA and USA Background Search services to help business owners and employers gain a competitive edge in growth potential!

Directed start up operations for an authentic Career Services Department to assist with improving opportunity for students and graduates of college to attain employment and improve the overall image of the organization to the business community, through internship programs, community interviewing programs, workshops, trainings, new program development feasibility studies and website ideation for job postings. (Managed and directed staff of 6 direct reports with operating budget of $500K.)

Primarily responsible for daily marketing and sales activities of the corporate office branch to assist with turning operations into the most known, respected and utilized employment agency in the Cedar Valley. (Coached, partnered and directed up to 4 employees.)

Drove start up site location for a new employment agency in the area and accountable to all marketing, sales, business operations, and daily human resources best practice in coordination with state and federal employment law. (Managed and coached 3 direct reports with capital start up budget of $150K.)

Originally hired as Data Entry Operator and promoted within 1 ½ years to Administrator of Data Entry Department helping hire and manage over 90 staff for both Data Entry and Mail Processing for the Credit Union Insurance Division-Direct Mail and Insurance Takeover business. (Managed and coached over 90 direct reports working 2 shifts and cover 2 departments.)Key Contributions: Sole driver for Credit Union Insurance Takeover business processing: for all new credit unions contracting to go with CUNA Mutual insurance product lines, processed all aspects of issuing this new business from the Marketing department in Madison, WI to final production of printed policies and handling all escalated calls from the Customer Service Team Managers. Selected as one of four team members for divisional reorganizational structure team; hand selected out of 360+ employees to join a 4 person divisional reorganization team to revamp and develop a new non-hierarchical team oriented division. Key achievements were developing all job descriptions for the new team culture and rolling out the applications process during divisional forums. Appointed as Team Hiring Committee Chair/H.R. Liaison: within the newly reorganized team structure several peers appointed me to be the Hiring Committee Chair to deal with all human resources related issues and processing all performance management concerns of the Team.