Lisa La Forest, Metl Email & Phone Number

Troy, Michigan, US

• Primary owner of training product development, delivery and quality. Responsible for the guidance of all team member activities through the product development process and deployment stage. Provides direction, feedback.
• Fosters AGILE product development procedures to assure consistency of process and process application between QA editors, GAs, and Programmers.
• Effectively managers and delegates across development team to ensure workload and work guidelines are followed per Client and internal standards.Successfully manages all quality assurance activities related to product.
• Working with the development team to assess the accuracy of the work done.
• Review and approval of each iteration of the product through the Client review process.
• Review of all comments received from Client to determine the appropriate actions needed and document per QA standards.

Southfield, MI, US

Manage organizational efficiencies as a strategic partner to executive leadership within a global technology company.Provide expertise in implementing succession management strategies.Serve as a representative to generate talent pipelines.Provide strategic direction and development for organizational human capital in leadership and workforce.

Fort Wayne, IN, US

Managed 900+ training programs and functions for the training consulting contract company.Worked directly with a key government client.Planned, coordinated and administered all products and projects for the client.Developed solutions for challenging situations during product development and operational hiring/training and practices.Achieved client success.

Indianapolis, IN, US

Managed training requirements for the organization.Placed a strong focus on unique demands of retail banking.Identified strategic and tactical training needs.Sourced external instructional resources and developed customized content.Delivered/facilitated training programs.Assessed ongoing training needs.Sustained regulatory compliance across all business.

Jersey City, NJ, US

Responsible for all training programs focused on brand integrity and development. Identified strategic and tactical training needs for each retail opening which included, sourcing external products, developing custom training, sustaining brand integrity, while delivering and facilitating training programs. Created comprehensive training program for retail.

Carmel, IN, US

Oversaw daily operations involving telephone/reception areas, advertising and marketing, staffing/personnel, compliance to state licensing/MIBOR regulations, agent/client satisfaction and policy and procedure creation, and implementation. Implementation of Computerized Programs: Analyzed data base systems for relocation and call desk personnel that.

Directed all training programs and employee development. Responsible for implementing all corporate initiatives. Monitored and developed performance of 3 staff trainers and provided training for all management personnel. Training Program Design: Wrote comprehensive training program for new technology introduced to all employees. Program consisted of.

Oversaw, developed, and devised training and development programs for six airports and four travel plazas consisting of 1,750 hourly personnel, 131 managers, 7 general managers, and 1 vice president of operations. Additional duties included serving as a liaison between the corporation headquarters (Host Marriott) and the vice president of operations..

Within this contract management role sustained client relationships while overseeing operations involving menu development, sales/marketing strategies, policy/procedure creation and implementation. Increased efficiency through cost–effective purchasing and streamlined overhead, inventory, and waste controls. Managed client relations, generated monthly.

M.S, Effective Teaching And Leadership; Educational Technology & Adult Learning

B.S, Social Science, English, Education

Master'S Degree, Education

Associate Of Arts And Sciences (Aas) & Associate Of Business