Lisa Lanser Email & Phone Number

Dulles, Virginia, United States

• Prepare loan documents for mailing- cover letters, mailing labels, packaging, update of dates in system of record and team tracker- in adherence to process and legal requirements based on document type. Document types include New Facilities, Mortgages, Waivers/Mods/Consents/LUMS, Draw Period Extensions, Letters and Lines of Credit, Guarantees, and One Card account transactions.• Collect required signature(s), seal, and notarize all loan documents as required by document type.• Perform peer review checklist to ensure completeness and accuracy of package prior to mailings.• Evaluate and facilitate correction of errors found in loan documentation, cross-functionally where needed with legal and PMG.• Assist Associate Vice Presidents (AVPs) and other internal stakeholders with ad-hoc requests and tasks needed to complete the loan document and funding process.• Compile Partial Release of Lien documentation and facilitate transaction through to completion using multiple lending databases and systems.• Initiate additional loan processes. This includes contact management creation/updates and attaching relevant files, and completion of system updates with accuracy (e.g., Financial Audits, BRRs, QA checklists etc.).• Validate quality assurance (QA) completion, credit risk completion, document and QA checklist uploads for assigned deals as part of QA final phase reviews.• Execute assigned deliverables to Loan Administration Operations and PMG upon request. Includes annual process tasks such as Ardmore audit document retrieval.• Coordinate and ensure handoff of tasks to downstream process stakeholders for timely processing.• Ability to perform MSA tasks using various software and workflow tools interchangeably.

Fairfax, Virginia, United States

• Answer telephone calls, operate communications equipment, maintain logs, records and database entries.• Access/enter requested information through several database systems including CAD, VCIN, NCIC,NLETS, GPS information, and work with mapping and scheduling software interfaces. Contact/request andcoordinate service of wreckers, emergency services, and law enforcement agencies.• Enter/disseminate messages for follow up, accurate entry/inquiry/retrieve information from all databases.• Receive and disseminate complaints and inquiries from citizens and other sources.• Processed and filed warrants, administrative license suspensions, other court entries, messages and documentation in accordance with regulations, ensuring proper tracking and resolution of these items.

United States

* Prioritized and reviewed all legal records, data, and documents for each property transaction to create requirements for a clear property title, mitigated any risk in collaboration with legal counsel.* Managed a fast-paced, three location operation, underwrote an average of over 1,600 files annually, issued more than $2 million in insurance binders and policies. Met tight deadlines, while complied with all regulations and best practices with very minimal supervision.* Compiled, balanced, proof read for accuracy and submitted monthly remit reports for 3 underwriters.* Handled multiple administrative tasks related to quality customer service care calls and email for both internal and external customers, provided inquiry answers, follow-up and problem resolution.* Liaised the web integration, problem resolution between their product and the 3 underwriter systems.* Investigated, then implemented a cost reduction initiative, utilized electronic transmission, in lieu of mail, when permitted. Saved over $11,000 annually on postage and reduced the costs associated with stationery and ink, further compounded these benefits. Additionally, minimized document loss and reduced repetitive work hours, thereby contributed to smoother workflow and increased productivity.* Trained new administrative employees on basic title underwriting, reviewed work to ensure accuracy. * Maintained my required three state licenses and Virginia notary certifications (now inactive).

Fairfax County, Virginia, United States

* Scrutinized records related to real estate, provided requirements necessary for clean title, mitigated risk in conjunction with counsel, for a busy MBH joint venture, with minimal supervision. * Handled all aspects of the monthly remit reports for both underwriters.* Managed administrative tasks, tracked ten Abstractor vendor’s tracking for compliance of their E&O insurance; provided internal and external customer care, and maintained my required state license(s). * Volunteered for and was trained on proper AED usage, in case of a medical emergency on site.

Reston, Virginia, United States

* Managed two Executive offices by coordination of meetings, travel arrangements, communications, calendar and visitors, in addition to populated executive expense reports in compliance with policies. * Responsible for collecting and data entry payroll for 75 local employees and kept vacation usage log. * Provided quality assurance of expense reports for a countrywide team of 385 to ensure compliance and documented the annual team bonus distribution at the direction of the team’s executive. * Provided customer relations care by response to inquiries; prepared and distributed marketing collateral; produced proposal contracts; processed contract e-communications and installation database; liaison for system implementation and building management for a dozen sales members.* Oversaw team office equipment, addressed copier, scanner and fax jams, called for service, etc.* Organized company blood drive, recruited and registered donors, created and distributed flyers, et al.* Coordinated and collaborated with the executive for all hands team meetings and retirement party events.

Fairfax County, Virginia, United States

* Evaluated applications and credit data, prepared pre-qualifications and cost estimates with disclosures for a busy pair of loan officers, in accordance with all regulations and policies.* Streamlined loan procedures, created and maintained case tracking logs, and organized form storage.* Produced cost analysis of different courier services, then implemented and acted as the vendor liaison.* Aided in issue resolution, verifications, payoffs, multiple team administrative and data entry tasks, et al.

Fairfax County, Virginia, United States

* Analyzed, evaluated and approved a variety of member consumer loan applications for the world’s largest credit union, in compliance with all guidelines, and forwarded riskier applications for review. * Efficiently handled demanding call volumes and resolved difficult member situations in a 24/7 call center, which included answering a variety of inquiries, verified member information prior to account information being provided, funded transfers, discussed and researched problems, and recorded data for consumer and mortgage applications verbally provided by members.* Volunteered for the yearly Combined Federal Campaign Team Captain and Employee Welfare and Recreation Association roles where I coordinated event volunteers, created and presented reports.

Alexandria, Virginia, United States

* Ensured application completeness, disbursed and balanced loan reports according to regulations. * Cross-Trained service representatives on loan desk proper policies and procedures.* Organized and maintained sufficient supply of all loan forms for a team of about 25 representatives.* Successfully fielded high call volumes, funded transfers, and recorded application data given verbally.

Bachelor Of Science - Bs, Sociology

Activities and Societies: Student Government, Resident Association, Bacchus, Photography

College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: S.A.D.D. (Students Against Drunk Driving), choir, yearbook, Business Achievement

Bachelor'S Degree, Sociology