Lift Operations Manager
Snow Valley Mountain Resort
Running Springs California
Overwhelmed that I get to work at the same place i've volunteered for over 25 years. It feels like home. My responsibilities include:Hire, discipline and supervise lift operations supervisors, lift operators and ticket checkersOversee all aspects of training of lift operations and ticket checking staff, including pre-season orientation, handbooks, on-the-job training and documentation of this trainingOversee all daily operations of the liftEnsure compliance with… Show more Overwhelmed that I get to work at the same place i've volunteered for over 25 years. It feels like home. My responsibilities include:Hire, discipline and supervise lift operations supervisors, lift operators and ticket checkersOversee all aspects of training of lift operations and ticket checking staff, including pre-season orientation, handbooks, on-the-job training and documentation of this trainingOversee all daily operations of the liftEnsure compliance with ANSI B77 standards, California Passenger Tramway rules and regulations and all Snow Valley policies and procedures. Identify problem areas (signs not visible, ropes not in place, potential hazards, etc.) and rectify them as soon as possibleOversee payroll system, assist in resolving any payroll issuesCommunicate any variations from normal lift operating schedule (wind hold, delayed opening, etc.) to Ski Patrol, Guest Services and management team immediately.Print, file and ensure proper completion of daily operations logsFill out incident reports and investigate any lift-related incidentsHandle and respond to customer complaintsSchedule staff to ensure sufficient staffing as well as management of wages within budget guidelinesAssist lift operators in the morning pre-operational setup of all lifts, including snow removal, ramp maintenance, setting up the lift line mazeEnsure that all morning pre-operational checks are completed properlyProvide breaks to lift operatorsEnsure all shut-down procedures are followed to ensure passengers are not left on lift and that lift is ready to operate the following morning.Assist in the maintenance of lift load and unload ramps throughout the dayPerform all tasks of a Lift Operations Supervisor, Lift Operator or Ticket Checker as needed Show less