Lisa Chabot Email & Phone Number

Virtual

o Manage resources including recruitment, development, objective setting and providing direction. o Define, measure, establish direction and deliver on key operational metrics. o Develop, track and control the ~$1M+ annual budget. o Manage all aspects of Information Systems. Partner with vendors to ensure proper process and support services are in alignment with expectations. o Utilize data driven approach to generate insights, identify business capability/gaps and recommend proactive solutions to promote simplification and standardization. Oversee identification, selection and implementation of solutions. Develop employee capabilities in reporting tools. o Govern policies and practices for all aspect of Information Systems. o Implement data-backed, scalable improvements to meet needs of the business, promote efficiency, improve employee experience and comply with client security requirements. Manager, Information SystemsPrincipal – Project ImplementationProject Analyst – Project Implementation

Syracuse, New York Area

Data Management: o Aggregated, manipulated and analyzed large data sets, from internal and external sources, to draw conclusions and develop actionable recommendations. Present analysis in a clear, concise manner.o CASPR/Pace Proliance SME. Developed and maintained standards for database integrity, corrective actions and adherence to project schedule. o Managed data integrity and cycle time errors, updates and exception clarification. Analyzed and interpreted data to identify trends resulting in a reduction of weekly processing errors by 80%.o Created procedures and job aids for all tasks and processes.

Syracuse, New York Area

Data Management: o Aggregated, manipulated and analyzed large data sets, from internal and external sources, to draw conclusions and develop actionable recommendations. Present analysis in a clear, concise manner.o CASPR/Pace Proliance SME. Developed and maintained standards for database integrity, corrective actions and adherence to project schedule. o Managed data integrity and cycle time errors, updates and exception clarification. Analyzed and interpreted data to identify trends resulting in a reduction of weekly processing errors by 80%.o Created procedures and job aids for all tasks and processes.Finance Coordination:o Submitted, audited, amended and received purchase orders for vendors in compliance with policies. o Audited required documentation to ensure compliance with enterprise standards, operational processes, service level agreements and facilitate corrective action with the vendor. o Created and maintained database to track performance against forecast and report monthly metrics.

• Market Growth. Operationally launched 20+ new markets and technology conversion of 30+ existing markets. • Policies and Procedures: SME for sales, customer service, inventory. Assisted in end-to-end business process by creating, evaluating, and streamlining policies and procedures to reduce errors and improve performance. • Training: Created and conducted training through in person, online, or third-party application.• Equipment Consignment Conversion project: Project Manager for sales strategy conversion including, process documentation, business requirement input, billing system upgrade and user acceptance testing plans.• Inventory Management. Managed monthly forecasting including assessment of inventory performance, identifying barriers, and analyzing historical data to provide weekly and monthly reporting to executives.• Analysis and Reporting. Provided reporting for market operations, sales and customer service via analysis, audits and develop plans and programs to support continuous improvement.

• Annual Review System Upgrade. Co-chair conversion to Peoplesoft ePerformance. Managed project scope to ensure business needs were met and project scope delivered. Coordinate, develop and perform training to internal contacts related to ePerformance.• Salary Review SME. Queried and aggregated employee data required for multiple annual salary surveys. Gathered, organized, and reviewed survey results to create salary grade guidelines. • Sales Incentive Compensation SME. Successfully created and implemented terms and conditions for sales employees across all divisions. Conducted plan analysis including creating criteria to drive results in line with company goals, data modeling, and visual representation the complex data and to drive final approval process. • Documentation. Created business documentation for all processes involved for Compensation Consultant role. • Analysis and Documentation. Analyzed total compensation and benefits for the US workforce. Identified trends and data mined from third party vendors to create the Executive Total Rewards Dashboard.

• Management. Managed three commission analysts and one accounts payable clerk. Processed all escalated and/or confidential requests submitted by Human Resources or Legal.• Incentive Compensation SME. Led creation, implementation and training of a new incentive program for all sales channels. Created test plans, scripts and managed execution of updates to Oracle Incentive Compensation. • Merger Integration. Lead integration of Nextel Partners commissions systems into Sprint Nextel systems.• Finance. Monitored processes to ensure payouts were accurate, timely and within Sarbanes Oxley guidelines. Conduct monthly meetings with finance and sales executive staff to reconcile final payout to budget forecast.Commissions Team Lead Commissions Analyst Direct Sales Support RepresentativeAnnual Circle of Excellence Winner 2006Q3 Circle of Excellence winner 2006Q2 Circle of Excellence winner 2002

Key Contributions• Created corporate orientation manual and facilitate new associate orientation• Fully planned Children’s holiday party for over 1,000 people while achieving a $29,000 cost savings over previous year.Communicated, documented and evaluated performance management reviews to ensure compliance with corporate objectives. Prepared agendas and coordinated distribution of company-wide communication. Coordinated all community and corporate events.

Master’S Degree, Business Analytics

Bs, Business Administration

Ba, International Studies