Lisa Lebrun Email & Phone Number

Quebec, Canada

Quebec, Canada

eCommerce Platform (Recreation & Registration)In April of this year after having a very productive 2022 growing and Implementing new processes within the PS Team, and working to optimize where we could in Customer Care, I was invited to take on a new opportunity at Amilia & also lead a large business transition, taking over the Leadership of the Customer.

Quebec, Canada

eCommerce Platform (Recreation & Registration)Leading up the Client Services division of CX. My Department is made up of 2 amazingly dedicated Teams of Amilians, Customer Care & Professional Services. We are focused on providing high levels of Client Satisfaction, delivering exceptional on-boarding’s & ensuring we and the clients have fun, while we do it.

Montreal, Quebec, Canada

Telecom Expense Management Software (TEM SaaS Platform)After the acquisition of Cimpl and reporting to the VP of professional services, my leadership became more focused on the Managed services side of the business. In a short period of time I took on the only other managed service dept in the company, and expanded my knowledge and skills to also lead the.

Montreal, Canada Area

Telecom Expense Management Software (TEM SaaS Platform)Reporting directly to the President of Cimpl, I brought on board a US team and we expanded our services into the US Market. Managing a team of 20 plus employees with 2 Team leads assisting me, my role became more strategic. Driving KI’s and KPIs within my dept, my focus was on creating initiates within.

Lachine, Quebec

Telecom Expense Management Software (TEM SaaS Platform)Core Value Award in 2013 for GrowthReporting to the Director of Operations and starting with a team of 5 Client Engagement Managers in 2012 and 1 Managed Services client, I was hired at Etelesolv (later changing its name to Cimpl) to build a solid foundation for the Support Dept who serviced approx 35.

Corporate Dealer- Bell MobilityWorldlynx Achievement award in 2011 for outstanding performanceReporting to the VP of Operations and overseeing the Operations teams for the Eastern Region of Canada, including both customer Support and Services Teams for Bell Mobility’s largest dealer. Managing the transition of the Operations teams and Corporate customer.

Honoured with Presidents Club award 4 out of 5 years eligible.Reporting to the Customer service Director and Overseeing a team of 20 plus employees both local and remote across Canada. Managing training, day to day staff support, customer escalations & Delivery timelines for large client hardware deployments. Owning the “Red Flag” process to ensure any.

Reporting to the Customer Service Director, I was a Customer service Representative responsible for the day to day ordering, support of prestige list of Corporate clients. Ensure orders were placed on time and meeting all quality assurance standards. Maintained a 99.5% quality assurance rate.

Amc- Advanced Management Course- Cycle 2 (Mini Mba Program), Mini Mba Program

Education record

Leadership Training for Managers

Imt- Integrated Management Thinking Cycle 3 (Mini Mba Program)

***Diploma- Mini MBA Program***

Edc-Executive Development Course-Cycle 1 (Mini Mba Program)

Diploma-Natural Health Consultant, Psyco-Energetics

Skills For Success

**Breakthrough & Leadership Awards**

Mini Mba