Lisa Lee Email & Phone Number

Ariss, On, Ca

Greater Kitchener-Cambridge-Waterloo Metropolitan Area

Reporting to the Human Resources Vice President, my responsibilities include identifying a strategy to support the development of all level of employees. I also am a people leader for learning and development professionals.Attained a 99% engagement score for our new hire onboarding program through an employee opinion survey, with a 93% response rate, showcasing adeptness in fostering meaningful connections and ensuring comprehensive integration into organizational culture.

Waterloo, Ontario, Canada

Determine needs for onboarding experience while building effective and engaging learning curriculum, and developing a knowledge base infrastructure, for group disability claims adjudicators.

Waterloo, Ontario, Canada

Led corporate onboarding program, including its continuous improvement to incorporate requirements to ensure employees’ success. Establish in-house development programs for employees and leaders of all levels, as well as sourcing and managing external learning programs. Implement a Learning Management System to support corporate and department-specific learning paths. Facilitate and source weekly lunch and learn presentations for local and global offices.

Kitchener, Canada Area

As a Publisher Account Manager at Sortable, I supported online publishers by: Optimizing their ad layouts, Improving view-ability of ad units to ensure consistent performance, Measuring their user experience, Explaining the full potential of Sortable's dashboard and publisher tools (UTM, Page Segmenting) and, A/B testing different ad unit sizes and attributes (sticky vs non sticky, etc.).

Kitchener, Canada Area

Consult on internal processes, change management, employee performance, employee growth opportunities and work closely with internal audit requirements needed for ISO 9001:2008 Quality Management Systems.

Mississauga, Ontario

Accountable for the strategy, development and implementation of communications plans and materials supporting organizational change programs within the company.

Waterloo, On

Provided strategic communication services and support that aligned with organization’s business goals for senior leadership teams.• Identified, advised and implemented communication strategies for senior executives by offering unique delivery mediums, examining content and evaluating appropriateness for 1000+ audience, consequently increasing employee engagement and improving employee survey results.• Developed leadership speaking notes to quantify, re-enforce and offer a pulse check supporting front-line managers when conducting team meetings in turn providing consistent messaging and feedback.• Aligned senior leadership communications by providing consistent messaging for Town Hall presentations, fiscal year objectives, change management and human resource initiatives, increasing employee understanding and buy-in.• Designed and implemented social-media communities for internal intranet creating a venue for 16,000+ employees, increasing awareness and post comments and feedback.• Authored and published internal blog and newsletter focused on product information, employee profiles, human resources, employee health / safety, celebration and announcements, resulting in increased awareness and improved morale.• Proofread and edited material intended for internal distribution, ensuring accuracy and compliance with brand and corporate standards.

Kitchener, Canada Area

Consulted with executives in developing on-boarding curriculums, up-skill training programs and implementing communication strategies and tools.• Executed quarterly business objectives; summarized results and identified risks to leadership team.

Designed and developed training material that leveraged instructional design techniques for creating a learning solution that achieved desired outcomes.• Designed, executed and managed internal and external training, curriculums and programs for clients focusing on a global audience which resulted in the use and adaptation of these products.• Developed effective training materials including: presentations, facilitator guides, student workbooks, evaluations, storyboards, scripts and simulations, improving offered training programs.• Conducted ongoing needs assessments to identify performance and organizational learning needs to support business improvement objectives, improving employee effectiveness.• Utilized ADDIE model, PAF and Kirkpatrick’s 4 levels of evaluation model and adult learning principles throughout training development cycle, enhancing creation of programs and courses.

Developed an onboarding curriculum and training materials for Manulife Securities and Manulife Investments. The primary audience was Financial Advisors and staff across Canada.• Proactively managed relationships with internal / external stakeholders, increasing adoption of existing and new training programs.

Kitchener, Canada Area

Aligned with the Process Improvement team, conducted needs analysis determining training needs for project roll-outs and procedure documentation which assisted in the reduction of order cycle time.• Coached, mentored and evaluated junior trainers by fostering engagement in best practices, chairing peer groups and providing performance feedback.

Consulted with Manulife Financial employees and external financial advisor offices educating individuals throughout Western Canada via one-on-one meetings, group workshops, presentations, and virtual training. Delivery included new hire process, defining role responsibilities, conflict resolution, analysis of performance data to improve quality and productivity.• Consulted / advised Financial Advisors on hiring process including annual salary planning and bonus structures and facilitated DISC profiling to support employee development and job descriptions.• Facilitated Relationship Management System course for Financial Advisors including sales and business planning, referral generation, client base segmentation, job descriptions, team building, and marketing strategies; designed to focus on key areas of practice and improve business.

Certificate, Adult And Continuing Education

Human Resource Diploma Certificate

Management Certificate