Lisa Lehndorff Email & Phone Number

Lafayette, Colorado

Private personalized 1on1 care and companionship for seniors. Flexible scheduling.

Longmont, Colorado

Providing seniors with the best care and companionship and giving respite to families.

Lafayette, Colorado

Serving as a caregiver and companion to allow seniors to stay in their homes and provide respite for families.

Lafayette, CO

This part of Customer Support Services started in 2013 is specifically designed to support health practitioners and provider. Although many times it is virtual administration creating client forms and compiling data, it also included event lead generation, logistics, digital marketing, and follow up calling to help potential employees. In addition, to.

Global

Advise the global investment company and CPG companies on the organic/natural products market and past experience at The Hain Celestial Group, Whole Foods Markets, and as director of many contact center operations.

As an expert on the natural/organic products sector give investment clients compliant access to first hand insights through phone consultations based on experience at The Hain Celestial Group and Whole Foods Market.

As a specialized expert on natural/organic consumer packaged goods, advise investment professionals on their investment and strategic decisions by answering their most pressing business questions, especially regarding experience at The Hain Celestial Group and Whole Foods Market.

Consult with global institutional investors on the future of natural and organic consumer pack-aged goods based on previous experience at The Hain Celestial Group and Whole Food Markets.

Lafayette CO

Provide start-up organizations with customer gap analysis to identify strengths, weaknesses, and opportunities. Help companies of all sizes grow brand reputation by promoting customer loyalty. Identify and implement solutions to increase customer base and grow brands. Examples of enhanced services include: serving as a social ambassador, cold calling.

Lafayette, CO

Responsible for gathering accurate non-biased data from phone interviews.

Davinci Coders, Louisville, Colorado

Recruit on behalf of DaVinci Institute and Coders (non-profit futurist think tank and programming school), students and teachers for DaVinci Coders. By attending tech community events and building contacts helped grow the coding school's reputation, fill classes, and grow bootcamp offerings. Develop recruiting calendar and student handbook. Edited content.

Louisville, CO

Helped increase memberships, sponsorships, the number of co-workers, new speakers, attend-ance at events, and DaVinci Coders enrollment. Rewrote vision, mission value statement to help DaVinci Coders successfully become one of the first coding schools to receive state certifi-cations.

Oversaw five areas of interactive trilingual global customer service with multiple platforms for 50 organic brands of consumer packed goods. Direct contacts to the center exceeded two million annually for 2800 SKUs. Served as corporate spokesperson to promote the company and build brand loyalty during media crises.Drove acquisitions from implementation to.

Boulder, CO

• Centralized service centers for each brand into one North American contact center which re-duced headcount and standardized responses. Established standard operating procedures (SOP’s) and information database.
• Consolidated call centers to provide a single point of contact for all Hain Celestial brands with trilingual support for both domestic and international consumers/retail customers.
• Implemented self-service options on brand websites, such as store locators and FAQs based on consumer feedback.
• Reduced consumer product liability claims by advocating for the consumer and company re-sulting in a 5% reduction of corporate insurance premium.
• Developed FDA recall coverage and corporate messaging to retain and grow customer base.

• Developed a help desk team to support healthcare supply chain solution customers.
• Met targeted goals with maximum team performance of 99.5% answer rate, 99% system availability, and outage response in accordance with multiple service level agreements.
• Resolved issues with a cross-functional technical team resulting in weekly transaction volume growth from $50K to $15M.
• Mapped problems to the appropriate business solution to improve customer satisfaction.

Longmont, CO

Directed a 24/7, CRM provider, client interaction center in a multi-channel CRM environment. Center infrastructure developed included integrated web self-service, live chat/web assistance, email, CRM application and reporting tools.Coordinated testing of CRM product to develop procedures and identify issues prior to software releases.

Bachelor'S Degree, Modern Languages

Education record

Data Science (John Hopkins University)

Activities and Societies: Women Who Code, Data Science Association The Data Scientist Toolbox (Data Science Course1)