Lisa Leidy Email and Phone Number

In my role, I spearheaded improvement initiatives for numerous health systems, enhancing provider engagement and patient loyalty. I provided executive leaders with tailored improvement plans based on thorough data analysis, contributing to significant client performance gains. My cross-functional collaboration with sales and account management teams ensured high-quality service delivery and revenue growth. Additionally, I conducted monthly webinars and workshops to improve clients’ clinical and operational effectiveness, fostering continuous improvement and efficiency.*HealthStream PX & Engagement Platform acquired by Press Ganey Feb. 2018

I held comprehensive ownership and oversight of strategic account projects, ensuring their alignment with organizational goals and client satisfaction. My role involved direct collaboration with executive leadership to drive sustainable results, sharing insights on patient experience trends, and providing data analysis for benchmarking and quality improvement. I was instrumental in developing a deep understanding of client needs, guiding them towards actionable goals, and recommending HealthStream products and solutions. My cross-functional work with internal teams supported service delivery and identified upselling opportunities. Additionally, I was the Subject Matter Expert for HealthStream’s research reporting, crafted customized reports, delivered top-notch customer service, and managed new project transitions, all while maintaining clear communication and fostering trust with stakeholders.2015-2018- Client Improvement Manager (HealthStream)2010-2015- Senior Client Project /Success Manager (HealthStream)2006-2010- Client Project/Success Manager (HealthStream)

Benchworks is a fully integrated marketing firm that specializes in the design, production, and launch of complete marketing, branding, and support services.In a dynamic B2B role managing online corporate stores for Fortune 100/500 companies, I ensured operational excellence and customer satisfaction. My responsibilities included conducting rigorous daily audits for financial precision, managing inventory with a keen eye for themed and specialty items, and providing unparalleled customer service. I adeptly oversaw customer accounts from inception to full implementation, crafted insightful reports for strategic client decision-making, and nurtured valuable partnerships with vendors. My negotiation skills were instrumental in optimizing budgets and enhancing value for products and event services.(Promoted)Director of Project Management 2005Project Manager 2003-2005