Team Lead Ii
Current- Troubleshooting phone repair issues.
- Providing customer service by responding to dozens of customer emails daily.
- Allocating work to team members.
- Coaching, training, and mentoring new employees.
- Keeping track of daily changes for public sector/U.S. governmental clientele such as the Internal Revenue Service (IRS), Treasury Inspector General for Tax Administration (TIGTA), and Department of Housing and Urban.