Lisa Leverrier Email & Phone Number

As President of LeVerrier Enterprises, I partner with corporations and government agencies to design/develop customized training programs. Projects span multiple industries including retail, higher education, financial services, cable, aerospace, guest service, etc.Core competencies include:• Design and develop interactive online lessons, assessments, system demos, and interactive software simulations using Articulate Storyline 360, Rise, Camtasia, Captivate, and VYOND.• Design and develop employee training programs focused on customer service, soft skills, new hire orientation, policies/procedures (compliance), and operations.• Prior experience with learning management systems (prior Moodle administrator)• Deliver (facilitate) face-to-face, blended, virtual instructor-led training (vILT), and train-the-trainer• Skilled expert in written and oral communications; collaborates with SMEs and presents updates or project status to various stakeholdersClient list includes:Office DepotAT&TBE AerospaceCox CommunicationsCox BusinessCitrixCNO Financial GroupMorseLife Health SystemsExecOnlineZenith Performance SolutionsCF IndustriesMagic LeapOneSpaWorldCarnival Cruise LinesKaplan Performance Academy (KPA)Wolters Kluwer

Boca Raton, Fl, Us

Managed a small team of instructional designers in both the US and India. Managed all phases of the instructional design and course development process including quality assurance of deliverables, and measurement/evaluation. Successfully developed an entire suite of eLearning courses focused on the various modules in the CampusVue software and how it could be applied to university/college operations. Managed our customer-facing webinar program, and facilitated calendar planning of topics, and spearheaded marketing/communications. Collaborated closely with content experts or SMEs to develop webinar content and meet deadlines and quality standards. Served as technical producer for webinars and managed all follow-up communications with attendees.

Specialized in designing and developing customized training programs to prepare or improve supervisory/managerial skills, improve operations, improve sales, etc. Offered needs assessment and performance analysis, core facilitator-led courses (off-the-shelf) focused on leading self, leading individuals, and leading teams; instructional design services; eLearning design and development; project management; and team building. Successfully delivered services to multiple Fortune 100 and 500 corporations and state and county governments including:Ryder Systems, Inc.OfficeMaxCorporate ExpressThe Cable CenterTAP PharmaceuticalsGE HealthcareCelebrity CruisesBurger King CorporationSears Roebuck & Co.PetSmartAT&T BroadbandMediaOneAmerican ExpressAdelphia CommunicationsCox CommunicationsFlorida Dept. of Children & FamiliesBroward County

Served as President-Elect to ASTD Fort Lauderdale Chapter comprising 200+ members. Spearheaded first-ever mentorship program which matched 11 proteges with 11 mentors in the field of workplace learning and performance. Collaborated with President and other officers on board decisions and worked to increase member benefits.

Coached hundreds of professionals to change jobs or careers, create compelling resumes and cover letters, and provide interview coaching. Focused on mid-level to executive level professionals in various industries and also those in the legal profession.

Dallas, Tx, Us

Originally hired as an instructional designer/facilitator for Universal Card University to support the Professional Skills division. Designed and delivered courses including Time Management, Performance Management, Conflict Resolution, and Communication Skills. I also was certified in the Myers-Briggs Type Indicator (MBTI) and was able to use this instrument to provide useful feedback to groups or departments. Eventually, supported the Customer Service side of the University. There I was responsible for designing training that was focused on customer service including new hire training for call center operators, and later training to help mid-level managers increase their team leadership skills and improve productivity.After success in this role, I was promoted to Manager of Customer Service Training (1995) where I managed the Customer Service training function and a small team of course developers. In 1996, I left the organization to begin my career as an instructional design consultant.

Dublin 2, Ie

Hired as staff change management consultant to support the transition of Blue Cross Blue Shield of Jacksonville through a large systems conversion and change management initiative. Created training documentation, and coordinated change management activities to support this large-scale initiative.

M.S., Instructional Systems Design

Master Of Arts - Ma, Psychology

B.S., Psychology