Lisa L. Harris Email & Phone Number

Texas, United States

Farmers Branch, Texas

• Partners with sales representatives and customers to build and maintain strong relationships by providing outstanding customer service.• Communicates clearly with customers and sales representatives to provide information about products, shipments, inventory and any other issues.• Obtains and maintains essential customer information in the Enterprise Resource Planning System (ERP).• Uses knowledge of inventory management to resolve complex issues and provide inventory solutions.• Insure inventory transactions are recorded properly and timely in accordance with physical movement. • Understands supply chain fundamentals in inventory management, warehousing, and logistics, and utilizes this understanding to make collaborative decisions regarding inventory movements.• Establishes a strong internal network and uses knowledge of internal business processes to serve as a primary resource for any questions or issues that might arise.• Develops and maintains a working knowledge of the product line to support our customers and sales representatives.• Supports the Supply Chain organization by communicating customer expectations regarding product requirements.• Reports customer issues to management and internal teams and utilizes the Customer Relationship Management (CRM) system to record all issues.

Lewisville, Texas 75057

Responsible for general administration, management, coordination and supervision of day-to-day activities of facilities, production, purchasing, inventory, shipping, safety, staff, set-up / janitorial and general maintenance of facilities.• Managed 4 Supervisors, 15 Operators and 4 Administration positions for 80% of facility’s departments. Departments included Shipping, Inventory, Manufacturing and Purchasing.• Directed team to record sales for months of May 2012 - $1.8M; April 2013 - $1.98M; August 2013 - $2.2M. • Maintained inventory for over 12,000 different lot numbers of product or raw material. Reduced inventory by 4,000 lots by creating procedure to discard expired inventory. • Coordinated regular temporary staff of approximately 3 - 5 individuals to assure production ran smoothly, efficiently and safely.• Facilitated company quality audits required by customers to achieve ISO 9000 certification and/or Texas Dept. of Agriculture for Organic Manufacturing certification.• Decreased freight damages 15%, introducing new packaging program and eliminating packing peanuts. • Streamlined tasks for increased productivity while maintaining highest level of safety.• Led weekly safety training sessions, which contributed to a record of 400+ workdays without a lost-time accident.• Served as founder of Active Organics Green Team. Committed to sustainability practices within facilities, introduced plastic container and waste recycling program.

Lewisville, Texas

Provided support to approximately 300 - 500 active customers, 7 Department Managers and 5 outside Sales Representatives. Managed customer service department personnel of 6 -10, including interviewing, coaching and performance evaluation. • Maintained Return Material Authorization of less than 1%.• Developed strategies to improve account satisfaction levels, which included reference manual with customer specific guidelines for use by sales representative.• Implemented weekly teambuilding sessions to improve department productivity. • Developed work procedures manual for customer service personnel, which became ISO management standards.• Captured / assessed statistics for customer complaints and returns for ISO Management review.• Worked closely with Quality Manager and other department managers to implement preventive measures and corrective actions within groups for resolution of customer complaints and returns, which became a companywide Key Performance Indicator (KPI).• Assisted R&D Director and Manager in coordinating technical and regulatory requests.• Interacted with Graphic Arts Department on literature, banners, and visual displays; assisted with content and graphics for magazine ads and approved payment. • Developed and designed company’s presentations for national cosmetic industry tradeshows.• Planned, coordinated, and implemented all aspects of domestic and international tradeshows, including but not limited to, purchase and shipment of items prior to shows.• Maintained inventory of tradeshow promotional materials, customer literature, and booth building hardware.• Interacted with International and Domestic tradeshow personnel or participants in order to promote company products and generate business.• Processed sales requests genera

Lewisville, Texas 75057

Provided first level support to internal and external customers by utilizing standard operating procedures with provided knowledge base, customer facing reference materials and hands-on product research.