Lisa L. Harris Email & Phone Number

Farmers Branch, Texas

• Partners with sales representatives and customers to build and maintain strong relationships by providing outstanding customer service.
• Communicates clearly with customers and sales representatives to provide information about products, shipments, inventory and any other issues.
• Obtains and maintains essential customer information in the Enterprise Resource Planning System (ERP).
• Uses knowledge of inventory management to resolve complex issues and provide inventory solutions.
• Insure inventory transactions are recorded properly and timely in accordance with physical movement.
• Understands supply chain fundamentals in inventory management, warehousing, and logistics, and utilizes this understanding to make collaborative decisions regarding inventory movements.

Lewisville, Texas 75057

• Responsible for general administration, management, coordination and supervision of day-to-day activities of facilities, production, purchasing, inventory, shipping, safety, staff, set-up / janitorial and general.
• Managed 4 Supervisors, 15 Operators and 4 Administration positions for 80% of facility’s departments. Departments included Shipping, Inventory, Manufacturing and Purchasing.
• Directed team to record sales for months of May 2012 - $1.8M; April 2013 - $1.98M; August 2013 - $2.2M.
• Maintained inventory for over 12,000 different lot numbers of product or raw material. Reduced inventory by 4,000 lots by creating procedure to discard expired inventory.
• Coordinated regular temporary staff of approximately 3 - 5 individuals to assure production ran smoothly, efficiently and safely.
• Facilitated company quality audits required by customers to achieve ISO 9000 certification and/or Texas Dept. of Agriculture for Organic Manufacturing certification.

Lewisville, Texas

• Provided support to approximately 300 - 500 active customers, 7 Department Managers and 5 outside Sales Representatives. Managed customer service department personnel of 6 -10, including interviewing, coaching and.
• Maintained Return Material Authorization of less than 1%.
• Developed strategies to improve account satisfaction levels, which included reference manual with customer specific guidelines for use by sales representative.
• Implemented weekly teambuilding sessions to improve department productivity.
• Developed work procedures manual for customer service personnel, which became ISO management standards.
• Captured / assessed statistics for customer complaints and returns for ISO Management review.

Lewisville, Texas 75057

Provided first level support to internal and external customers by utilizing standard operating procedures with provided knowledge base, customer facing reference materials and hands-on product research.