Lisa Hurst Email & Phone Number

Tacoma, Wa, Us

Tacoma, Wa, Us

Galveston, Texas, Us

Jacksonville, Florida, Us

Credentialed in Beaker Laboratory Epic Module as part of a big bang implementation for Baylor, Scott & White Medical in Texas. Completed formal Epic module credentialing and advanced to Training Site Lead for classroom set up and content delivery at assigned BSW location. Trained laboratory staff, managers, phlebotomist s, microbiologists, cytologists, and pathologists; proactively collaborated with laboratory leads, principal Epic trainers, and contract peers for LMS planning and updates, and for continuous content adaptation to match ongoing build revisions. Oversaw delivery of Epic interoperable hardware for classroom, delivered and maintained print materials for six training tracks, performed and recorded all end user assessments for security access to Epic, and managed site scheduling for trainers at the College Station Rock Prairie site for BSW.

Bern, Ch

10/21/2022 – 10/1/2023 Certified Principal Trainer/Instructional Designer-Ambulatory/HOS. Contract with Tegria, serving Insel Gruppe, Bern, Switzerland (Hybrid-90% Remote) - Self-directed engagement with analysts, peer PT’s, and stakeholders for full cycle curriculum and MST development for a new German-language instance of Epic EMR; with minimal involvement from client project management. - Proactively maintained knowledge of client’s unique workflow decisions—using Swiss compliance standards—and adapted training content to European Epic build changes. - Reviewed workflows and content with subject matter experts for accuracy to plan classroom Model User (providers) and Model Patient (patients) training scenarios for training environment (MST) build. - Developed, edited and delivered English instruction manuals for training tracks in core ambulatory nursing, OB nursing, psychology, social work, physical therapy, clinic managers, and clinical In Basket- Accurately modified foundation content to client-specific build across all trainer guides, tip sheets, student exercises booklets, PowerPoint presentations and training support video scripts. - Translated German-language classroom instruction using DeepL Pro. All Epic application build testing was conducted in German and required in-depth familiarity of Epic visual navigation through multiple build iterations. - Independently built classroom patients, based on Epic Model Patient and Model User protocols, with detailed modification for a Swiss medical context. - Mentored Swiss peer PT’s, who had no Epic experience, in understanding all aspects of the trainer roles and of the specific MST tasks involved in training for a full cycle implementation. - Accomplished constructive partnerships across multiple language challenges and through consistent daily contact across several time zones.

Champaign, Il, Us

Iowa City, Iowa, Us

Brentwood, Tennessee, Us

Seattle, Wa, Us

Deliver applications training and soft-skills classes; design and develop Instructor Led Training (ILT), Virtual Instructor Led Training (VILT), and eLearning materials. Partner with Human Resources and senior leadership to identify and develop strategies for meeting employee Learning & Training Program Plan goals and objectives; collaborate with key stakeholders to assess talent-development needs; develop key insights, determine staff training knowledge and performance gaps; and drive design and implementation of innovative and engaging learning experiences.

Seattle, Wa, Us

Wenatchee, Wa, Us

o Contracted January through April 2017 for full-cycle Epic implementation and curriculum development for a system-wide transition from Cerner.o Developed, edited, and delivered curriculum for Inpatient RN’s, CNA’s, and Quality and Care Managers on Epic functionality, for a broad range of end-user skills, including learners transitioning from paper charting.o Maintained all aspects of learner attendance documentation in Confluence’s HealthStream LMS; corresponded with unit managers as needed.o Worked closely with Confluence SME’s regarding required measurable outcomes among end-users, and for build-specific best practices for documentation in Epic.o Assessed end-user classroom experiences and edited curriculum accordingly.o Provided on-site technical support in hospitals for end-users; liaised with analysts on build issues and work-arounds; offered go-live phone triage and ticket resolution. o Developed and revised tip sheets, training documentation, and train the trainer curriculum for project hand off.

Tacoma, Wa, Us

Credentialed Epic Trainer (Inpatient) Contracted through October 2016o Delivered organization-wide education through a variety of modalities in Epic Ambulatory/HOD/Inpatient/Care Everywhere/My Chart and for Care Managers.o Acted as a subject matter expert in the technical/functional area of the content. o Designed/revised training materials and created activities to support the curriculum, targeting audience needs and adapting program delivery accordingly. o Maintained accurate records in MHS Learning Management System, including student assessment and submission of security access permissions.o Assisted principal educators in support of curriculum development including: the development of training materials such as tip sheets, user guides, e-Learning modules and other job aides. o Independently prepared for classroom training, including the preparation and maintenance of the Epic system training environment, and of classroom materials.

Contracts included,Business Communications Instructor--Pierce College Apprentice Program, Tacoma Public Utilities, Tacoma, Washington.Design and implement curriculum for adult learners in written and oral business communications, as part of their after-work soft-skills training toward apprenticeship requirements. Report to Mike Riley, TPU, and Rachelle McGinnis, Program Development Manager for Community and Continuing Education ESL Business Communications--Toray Composites, Fredrickson, Washington. Design and implement curriculum for improved comprehension, pronunciation, and presentational abilities, for Japanese English-speaking professionals of a wide-ranging skill level. Contract renewed monthly with Multilingual Connections (multilingualconnections.com)

Englewood, Co, Us

Credentialed Epic EMR Trainer (Ambulatory)—Franciscan One Care Team, Tacoma, Washington.Contracted with Catholic Health Initiatives, through HCTec, Inc.• Planned, prepared, and delivered classroom lessons; developed ancillary visual and teaching aids to post on Microsoft SharePoint.• Maintained accurate and consistent roster and testing records, administered and accurately recorded end-user proficiency tests in CHI's Learning Effectiveness and Resource Network (LEARN); verified student access codes with system security.• Tutored end users; facilitated Physician Labs to build individual diagnostic sets.• Substitute on-boarding EMR trainer for Franciscan's full-time staff.• Supported clinics in on-site technical troubleshooting; liaised with analysts on build issues and interim solutions. Collected clinical feedback for optimization planning and development.• Offered phone triage, support, and help desk ticket resolution• Edited print and online curriculum and workflow revisions,.

Elearning Instructional Design And Development

Post-Graduate Course Work, Curriculum And Instruction, Art Education

Master'S Degree, Professional, Technical, Business, And Scientific Writing

Bachelor'S Degree, English Language And Literature, General

Education record