Lisa Render Email & Phone Number

Alkmaar, Nh, Nl

Alkmaar, Nh, Nl

Portugal

Collaborated with cross-functional teams to streamline data collection processes.Trained junior analysts on advanced analytics techniques.Implemented data quality checks that improved data integrity.Managed assigned portfolios of receivable and payment accounts for designated region andservice (Voice Vs LTE), Analyze, validate and file disputes where necessary on vendor customersinvoices.Streamlined portfolio analysis using advanced Excel features.Oversee offset relationship for all reciprocal arrangements.Prepare and coordinate with the Accounts Payable department for payments to suppliers.Follow up on unpaid balances.Analyze payment and traffic patterns to mitigate credit risks.Handle incoming requests for increased credit limits, changes in customer data.Created detailed financial spreadsheets that improved quarterly forecast accuracy.Collaborated with finance managers and Sales Managers to develop budget plans, optimizingresource allocation and reducing inefficiencies.Provided analytical support to cross-functional teams.

Portugal

Lisbon, Portugal

• Responsible for compiling project plan documentation including development and updating, some development of use case specifications, as well as the storage and recordkeeping for future reference.• Working with clients or partners on fit gap analysis and other forms of business analysis so scoping and documentation can be produced either by the Integration Project Manager or other IT Business Analysis staff.• Building the project plan, coordinating the plan to completion, and evaluating the success – on- time delivery, expense management, customer satisfaction.• Work with different departments to explore sales or relationships requiring integration project plan management, and working with each Department to support sales closure.• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables• Negotiate/close deals and handle complaints or objections• Responsible for managing workflow and analyzing workforce efficiency for approximately 50 employees• Responsible for daily, weekly, and monthly reporting of work input and output volumes across individual staff members and workgroups as well as identifying areas for improvement• Coordinated multiple successful projects with the goal of adding value to the organization• Designed a labor management model that was responsible for labor cost reduction and eliminated labor budget overruns• Redesigned established processes to improve efficiency and response time• Demonstrated ability to work independently- reporting manager located in United Kingdom• Developed strategies to improve the client experience through improved service delivery.• Markedly Improved SLAs within the first quarter.• Developed and implemented customer service chat strategy.• Increased operation efficiencies through effective forecasting and scheduling.• Researched issues through data mining databases/systems.

Lisbon, Portugal

• Manage a portfolio of accounts to achieve long-term success• Develop positive relationships with clients• Act as the point of contact and handle customers’ individual needs• Generate new business using existing and potential customer networks• Resolve conflicts and provide solutions to customers in a timely manner• Report on the status of accounts and transactions• Set and track sales account targets, aligned with company objectives• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)• Manage contact negotiations aimed at establishing the foundation of a strong working relationship with restaurant partners, including sustainable economics for both parties• Partner with the on boarding teams to smoothly activate the best restaurants• Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets• Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%• Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management• Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12%

Johannesburg Area, South Africa

• Exceptional experience in managing commercial sales activities for business banking processes• Profound knowledge of customer financial requirements and objectives• Wide knowledge of coordinating with external vendors for sales activities• Familiarity with business banking services, commercial loan portfolio management• Ability to develop processes to facilitate increase in bank revenue• Developed professional relationships with clients for various business banking processes.• Maintained business banking portfolio for all clients and updated contact information.• Ensure compliance to all bank policies and community reinvestment regulations• Coordinated with various business partners and clients to facilitate increase in the market share.• Prepare reports for all sales activities within required time frame and ensure accuracy• Developed various strategies to facilitate achievement of business objects and goals.• Maintained professional relationship with business banking sector to generate new business.• Analyzed all customer issues and questions on regular basis and provided response.• Designed strategies to facilitate growth for all existing accounts in bank.

Certificate, Properties In Possession

Itil Foundation, Information Technology

Certificate, Financial Planning And Services

High School Diploma, High School/Secondary Diplomas And Certificates, Grade 12

Associate'S Degree, Project Managerment - Certified Associate In Project Management (Capm)